- Email This Seller
We are an online retailer specialized in consumer electronics. We source our products from factories that we have done business for a long time. Quality is never compromised for cheaper cost. Every product we sell follows the original manufacturers' warranty offers.
We understand that it is hard enough to shop online because you won't be able to touch or see the products before making the purchase. Hence, we always try our best to select the best products for you with the lowest prices and highest quality possible.
Your satisfaction is critical to us. Please don't hesitate to contact us should you have any questions or concerns about our products or your orders. Our customer friendly tech surport and return policy tie in with Amazon's A-Z guarantee makes our store the best place to shop online. Please be assured that you will receive the best service and products possible.
All our products are shipped from our warehouse in Boise, ID or Amazon's warehouses via FBA. We are a long term business and you can be confident that we will always be here for you whenever you have any questions or concerns about your order.
We sell products in several countries, including but not limited to USA, China, Hong Kong, Germany, Canada and UK. Please come to visit us again and we will show you the best product, lowest price and most memorable service.
- Returns Policy
Requirements for a Full Refund
Items must be in new condition
Items must be returned with all original packaging and accessories
Media items (for example, movies, music, video games, and software) must be unopened and still in their plastic wrap
Musical instruments, televisions, and consumer electronics must have a UPC or serial number
Shoes and clothing must be unworn
Partial Refunds will be issued for the following items:
Most items that are returned more than 30 days after delivery
Any item that has obvious signs of use
Any opened laptop or desktop computer. A 15% restocking fee will apply
Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted)
Any item not returned in the condition it was received
If you received a faulty item and need to exchange it for the same item, email us to request a replacement. If you would like to exchange an item for a different one, please return the original itemÂ (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.