- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Hello Shoppers and welcome to our newegg marketplace store! BTSC and Beverly Hills Wholesale are proud to offer you amazing, high quality items, at even more amazing prices!
Please note our images are stock images of our ACTUAL products... We have multiple warehouses within the US and abroad to expedite your shipping needs. We work with you to assist in anyway we can. We have been around for years and as a manufacturer and distributor for most of our products we sell, we are able to cut out the middle man and save you money and guarantee quality!
24/7 Customer Service Line 1-818-350-BTSC (2872)
Returns: Please note images are required for all items that are being returned for any damage reason or quality control issue. In most cases the item will not need to be sent back if a picture is emailed in. If the buyer chooses not to send an image of the item, for proof of damage or quality control the item will have to be returned to BTSC within 5 business days of receipt. Buyer will be responsible for all shipping and handling costs incurred if there is no damage or quality control issue with the item (at the discretion of BTSC).
All items may be returned at any time for any reason within 30 days of purchase date. BTSC will refund the buyer 100% of the product cost. A 10% restocking fee plus applicable shipping charges may apply if you choose to return your item. You may return the item with your own carrier, but please note you are liable for any damages until our quality control investigators open and research your package. The inspectors ruling is final.
Please note, we ship using Myexpressfreight on the web. Some orders do not populate tracking numbers on amazon's website but we keep tracking information on file if you need. Simply email us or call us for your tracking if it does not populate- we would be happy to send it on off to you!
All of our items are shipped with a Complimentary UPS/FEDEX upgrade where applicable! We reserve the right to adjust this if needed based on your selection and location. Which means your item will arrive to you faster than ever before.
$100 Insurance is Complimentary for all our items (except floral). Free Tracking Information is also complimentary for all our Items!
Returns. Returns are accepted but must be accompanied by a specific RMA. Please DO NOT reject the shipment from the carrier is there is a problem as you will be charged all shipping costs incurred plus a minimum restocking fee of 10% and $15 carrier surcharge (imposed by the carrier). Since orders are returned to a different warehouse than where they are shipped from, a RMA is absolutely required. The number will be given to you within 1 business day or simply contact us for an immediate RMA.
Please note- once an order is placed it cannot be cancelled. If you hit submit, amazon will take your payment, your shipment will be electronically sent to one of our processing centers AUTOMATICALLY, therefore we are unable to cancel. If we are able to physically catch your order before it is assigned a tracking number you will receive a store credit only. Thank you!
All Salt Lamp items are 100% unique, they will vary in color, shape, size, light penetration etc. The lamps are also 100% natural and authentic and made by hand. Some lamp (especially 30 lbs plus) may not shine through the entire salt piece as there is a higher mineral content. This is 100% okay and 100% natural.
All flowers are inspected before shipping, we suggest you check out with Overnight or Second Day Delivery. We will not guarantee safe arrival for any live flower shipping Economy or 3-5 days.
Remember, We Are Here To Work For You!
FedEx and UPS as well as DHL and TNT upgrades may not apply to Alaska, Puerto Rico and Hawaii.
Thank you for your purchase!
- Returns Policy
Returns are accepted but must be accompanied by a specific RMA. Please DO NOT reject the shipment from the carrier if there is a problem as you will be charged all shipping costs incurred plus a minimum restocking fee of 15% and $25 carrier surcharge (imposed by the carrier). Since orders are returned to a different warehouse than where they are shipped from, a RMA is absolutely required. The number will be given to you within 1 business day or simply contact us for an immediate RMA. 424-354-3241
If you need to return a hazmat product you will be responsible for the shipping cost plus the hazmat fee imposed by the carrier (starting at $27.50) - This applies to SodaStream products (Co2 cartridge). You must call 424-354-3241 to facilitate the return and cannot be processed on the website. Thank you!
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.