Welcome to the 123Stores, The Online Mega Store, where you will always find the top brands at the most affordable prices.
We strive to be the one stop destination for all your online shopping. With our wide range of products across hundreds of categories ranging from fragrances and furniture to pet supplies, home and garden, sporting goods, electronics and watches, we got it all covered.
- Returns Policy
All unopened unused items can be returned to us for a refund within 30 days from the date of delivery subject to a 15% restocking fee. We do not accept any opened or used items, even if the item has been wrongly ordered by you.
In case of a damaged/defective item you can return the item to us for a replacement/refund within 30 days from the date of delivery, subject to us verifying the damage/defect.
Orders refused at delivery for Buyer’s Reason’s, refund would be subject to 15% restocking/cancellation fees and the return shipping to be borne by the customer
For cancellations, the cancellation request has to be sent within 24 hours of the order being placed, any requests post that would be subject to return policy.
Still if you would like to cancel the order we suggest you to accept the delivery and request for a return authorization. Refunds would be subject to our return policy as mentioned.
For orders refused at the time of delivery for reasons other than damages will be subject to a 15% rest. Fees and return shipping charges.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.