- Email This Seller
Tough Rugged Laptops is a premier provider of rugged, mobile and field-use computing products with a particular emphasis on Panasonic Toughbooks. We believe that our specialization in the rugged environment allows us to best serve you due to our extensive product knowledge and our singular ability to match the right products to your unique requirements at the most affordable price and unparalleled industry leading Customer Service. Our specialized product line allows us to provide availability designed for rapid delivery. Please feel free to contact us with any questions you may have regarding the rugged computing environment.
Our focus on the Panasonic Toughbooks product line provides us with an advantage over our competitors in that we have expert product knowledge and superior implementation services for the Toughbook mobile computers and accompanying products such as mounting systems, network infrastructure and software. Our trained and certified consultants are eager to answer any of your pre-sales inquiries as well as providing lifetime technical support for your Toughbook purchase.
Our dominant position in the industry allows us to inventory Toughbooks at levels that will meet and exceed most of our customers’ time critical delivery requirements. Our priority for the lowest price and current availability is perpetual.
All of our staff members are hands on individuals with years of product knowledge in the rugged industry dedicated to providing you, the customer, with the highest level of professional customer service. We are Microsoft Refurbisher Certified as well.
- Returns Policy
Please contact firstname.lastname@example.org or call 800-441-9165 to arrange RMA pickups.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.