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Our store has been providing excellent customer service since 1978. As a small town store we relied on our good reputation and word of mouth advertising to increase our customer base and keep the doors open. In the past 35 years we have flourished and learned all the secrets of cleaning to share with our customers. Selling vacuums isnt't just a job for us, it's part of our lives and we take pride in upholding the reputation we have spent 35 years creating. Online shopping has given us a chance to reach out to a vast customer base to share our expertise and care. We know there are many choices when shopping on the web....and we thank you for choosing our family run business. We treat our customers with respect and truly enjoy what we do here at Vacuum Cleaner Market, Inc. If you have any questions please give us a call. For us it's not about selling a product, it's about helping customers get what best fits their needs. We strive everyday to help people live cleaner lives.
Thank you and happy shopping,
Vacuum Cleaner Market
- Returns Policy
•Products must be accompanied with all original packing, tags, remotes, accessories, manuals, warranty cards, promotional gifts and anything else included with item purchase
•Return shipping will be paid for by customer unless error was made by Vacuum Cleaner Market (Ex: wong item shipped) in which case return shipping will be paid for by Vacuum Cleaner Market
•15% restocking fee may apply for returns
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.