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We are international dealers in mobile devices (mostly High-End) and smart phones based in St. Louis, USA. Our customer base spans 127 countries accross the globe.
- Returns Policy
(1) All purchases are returnable for replacement or refund within 15 days from invoice date. (2) All returned items must be in brand new or like new condition with original packaging. No damages or scratches. (3) Manufacturer defective item can be returned for exchange. If a refund is desired instead, that can be accepted as well but restocking fee cannot be waived in these cases. (4) Any item that is returned non-defective in like new condition will be refunded less any shipping charges and a minimum restocking fee of 15%. (5) You should be certain that the item you are purchasing will fit your needs before placing your order. By confirming your order, you indicate your agreement to this policy.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.