- Email This Seller
We are a well established, authorized manufacturer / distributor of major brands of test equipment, interactive whiteboards, overhead projectors and educational technology products. Our primary business objective is to provide excellent service, technical support and competitive pricing on all our products.
Our family of companies have experienced significant growth over the past few years we currently have a team of 45+ employees to better assist our customers. We maintain a well stocked inventory area and produce over 35 million dollars in sales annually. In addition, our strong internet presence is complemented by our outside sales support team. We offer delivery services through a variety of nationwide carriers, transporters. Lastly, you can find us at major regional and national trade shows such as: NJSBA, GLOBALCON, ISTE, PETE&C AND NYSCATE, to name a few. We understand the importance of connecting our customers with the friendly faces that represent our compan
- Returns Policy
Defective items may be returned to us for warranty repair or exchange within thirty (30) days of the item receipt. After thirty (30) days, returns will be handled directly by the manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to repair, shipping and/or handling charges.
A return request for non-defective items must be requested within (5) days of the item receipt date. The item returned must be in new, re-sellable condition with all of the original documentation, accessories, packing material and carton. A restocking fee of up to 25% of purchase price may apply.
Pre-approval and a RMA number is required for all returns.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.