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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

We specialize in the sale of new and factory refurbished Office Machines and Supplies. Our company has been serving customers coast to coast since 1993. We invite you to take some time and look through our website. You will find that we offer hundreds of products at low prices.

  • Feedback
  • Returns Policy
On-Time
Delivery
60.00%
Product
Accuracy
20.00%
42 Reviews (38% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
3 egg
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0%
2 egg
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Reviews 1-20 of 23
Mary T.
Ordered on 3/2/2017
3/17/2017 5:07:41 PM
Ordered my printer 15 days ago. I still haven't received it. Very disappointed.
  • No
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  • Didn't contact
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Shen L.
Ordered on 3/1/2017
Not good at all 3/15/2017 7:24:08 PM
The costumer service is really bad its been several days and I still haven't received any info on my refund.
  • No
  • No
  • No
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Anonymous
Ordered on 2/20/2017
worked as advertised 3/9/2017 5:50:58 PM
It fits and prints fine. Will buy again.
  • Yes
  • Yes
  • Didn't contact
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Denise H.
Ordered on 2/9/2017
Awful. New Egg needs to cut ties with this seller. 2/21/2017 10:24:07 AM
They falsely advertised Cannon Toner. Had a picture of it, described it as Cannon Toner, but I rec'd a compatible. Since they were a marketplace vendor, New Egg would not help me out initially. I have contacted Ace Depot 2x. Got a call center in India talking to Sam and Max (not their real names I am sure). Am still waiting to hear back from them as they promised. I have live chatted with New Egg and it is always wait, wait, wait. I have emailed New Egg photos of the wrong item, showed them that it was delivered and still wait. So good thing I charged it on my credit card. I have now disputed the charges. There is more than one way to solve this problem.
  • Yes
  • No
  • No
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Rick H.
Ordered on 10/1/2016
Product not as described 10/19/2016 9:46:04 AM
Product not as described. Was not new and not in original packaging. Was also a knock off not OEM
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Jim L.
Ordered on 2/17/2016
Sent Wrong Item and won't respond 4/7/2016 8:00:32 AM
I ordered 5 cases of thermal paper from AceDepot and they sent me 5 cases of the wrong paper. I have sent several Emails and have got no response. I guess I'm just stuck with the wrong paper.
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Alex
Ordered on 9/6/2015
Horrible 9/30/2015 4:26:22 AM
Item was used and several attempts at getting a refund unsuccessful. Don't waste your money.
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Vince
Ordered on 9/2/2015
Quick Shipping! 9/8/2015 6:41:51 AM
Thanks for shipping so quickly and having the best price I found on the internet.
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Greg
Ordered on 8/17/2015
Item never received, no communication from seller 9/7/2015 3:05:51 PM
No communication from seller after order placed and item never shipped nor received. Had to call Newegg customer service to investigate and was told that they weren't able to receive a response from seller either. Will never try to buy anything ever from this seller.
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Jaime
Ordered on 5/24/2015
DO NOT ORDER 6/17/2015 7:28:09 AM
I had ordered a bill counter RBC3100 and received an older model
RBC-1003, which by the way does not work properly. I have tried contacting customer service with no luck. requested a RMA on may 30th same day i received it, since i have not yet received an answer i sent another request. to this day june 17 2015 i have not received a response.
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1 out of 1 people found this review helpful. Did you?
gilaloan
Ordered on 5/19/2015
Solar Flashlights 6/11/2015 10:40:51 PM
none of them worked. I left them in a window, charging for over a week and none of the lit up when the button was pressed.
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1 out of 1 people found this review helpful. Did you?
S.O. 2006
Ordered on 4/13/2015
AceDepot is HORRIBLE! 5/7/2015 6:21:59 PM
Placed order on April 14, 2015. Customer representative called several time requesting that we call them regarding our order. After we were able to contact them (different time zones), they informed us that they had an upgraded model since the one we ordered was out of stock. I requested to cancel it since it was hard to get a hold of them in the first place (didn't specify an upgraded model was available and no emails were sent - just left a very general VM for us to call them back). She stated that they would cancel the order and refund the money. That hasn't happened yet and the status for the shipment still states that shipping info has been sent to FedEx since April 14, 2015. It is now May 7, 2015.
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1 out of 2 people found this review helpful. Did you?
Buyer Beware
Ordered on 1/21/2015
Never Order from AceDepot ! 2/5/2015 8:49:26 AM
I would "not" recommend buying from this seller. Newegg should remove them from their vendor list immediately. I did not receive the correct item I ordered and now I am waiting on an RMA so I can get my money back. I should have looked into to AceDepot's rating before ordering. Never again!
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1 out of 2 people found this review helpful. Did you?
Kaedyn
Ordered on 1/20/2015
Love them! 1/24/2015 8:09:13 PM
they look and work great!
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2 out of 4 people found this review helpful. Did you?
cpamonra
Ordered on 9/16/2014
DON'T ORDER FROM THIS SELLER!!! 9/23/2014 9:46:54 AM
The item showed "in stock" when I ordered, but it took them over a week to actually ship it. I had to call them to find out that they don't stock anything but order from a 3rd party. "In stock" to them means their supplier has it in stock. But they don't say anything about the extra ordering time. When I tried to complain, I got transferred throughout their call center hell and then pushed to some anonymous voicemail. DO NOT ORDER FOR THESE PEOPLE! I wish I paid attention to the reviews before ordering.
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1 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 8/18/2014
Never Again 9/4/2014 12:03:47 PM
This company doesn't deserve an egg at all. I purchased a laminator on 8/18/14 and received tracking number on 8/19/14 and tracking states the label was created but no item presented for shipment. I called Newegg who gave me AceDepot's number instead of handling the issue with their vendor. I have called their 800 number at Ace 5 times and each time when I select customer service promt 3 it rings then disconnects automatically. I am in the process of trying to reach Newegg now to request a refund and I will never do business with either again. I will also send info to other purchasers within our company on this experience.
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0 out of 1 people found this review helpful. Did you?
Dissatisfied Buyer
Ordered on 8/5/2014
Do Not Buy Anything From AceDepot 8/23/2014 12:53:26 PM
Again!...Do Not Buy Anything from AceDepot
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0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 7/3/2014
Never buy from this company 8/12/2014 3:37:44 PM
I would rate this marketplace company with 0 eggs if possible. Never received the product after multiple tracking numbers were issued. These were bogus tracking numbers and the company was not truthful when talking with them. They promised delivery several times only to never ship and never communicate. Newegg did the right thing in crediting back for the product that was never shipped after 6 weeks. This vendor should be dropped from the marketplace by Newegg.
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0 out of 1 people found this review helpful. Did you?
Lalah
Ordered on 7/14/2014
not happy 8/11/2014 8:21:51 AM
I ordered a paper shreader July 14, 2014
after a couple weeks i finally was able to contact them, they said that the shreader was not available and were going to send an upgraded one at no additional charge.
they said it would be here in 3-5 days. its been another 2 weeks and its still not here. no response from them at all
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0 out of 1 people found this review helpful. Did you?
James
Ordered on 6/27/2014
Never shipped! Fake tracking number 7/17/2014 12:18:04 PM
Never shipped! Fake tracking number
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0 out of 1 people found this review helpful. Did you?
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