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Our company is run by avid golfers who've been in the golf business for over 20 years! We started the company to provide customers with high-quality golf clubs and accessories at an affordable price. Being the #1 online kids golf retailer in the US has allowed us partner with leading manufacturers to provide you with the best prices on kids golf clubs and accessories.
- Returns Policy
We try to be as fair as possible! If the cause of the return is not your fault, then we will cover the cost of the return shipping!
FREE RETURNS ELIGIBILITY. If the return is a result of our error (you received an incorrect or defective item, etc.), then we will cover the return shipping costs and replace the product or provide a full refund at our discretion.
NEW, UNOPENED RETURNS. You may return most new, unopened items within 30 days of delivery for a full refund. If the reason for return is not the fault of MyKidsGolfClubs.com (i.e., customer ordered the wrong product), then the return shipping will be covered by the customer.
OPENED RETURNS. If you use it and don't want to keep it for any reason, simply return the product to us within 30 days and we'll give you 85% of its value as store credit to purchase something else! The return shipping will be covered by the customer.
TIMELY REFUNDS. You should expect to receive refunds within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.