Premier Produx mission is to provide the best experience on the Internet for buying Consumer Electronics. We focus on making purchasing online a pleasant experience. From car audio and electronics, personal audio, headphones, and home audio - we only offer quality products from reputable manufacturers. Why are our prices so low? It´s simple. We have modeled our business much like a wholesaler. We sell in huge volume and have streamlined our operations to provide you with the best combination of price and service available anywhere. At Premier Produx, our commitment is always to you, the customer. We know you have numerous options of places to purchase your products, and we just appreciate the chance to show you why we are different.
Please direct any question to us at email@example.com.
- Returns Policy
Standard Return Policy
Return for refund within: 30 days after invoice
Restocking Fee: 15.00%
Return for replacement within: 120 days after invoice
In most cases we can exchange product up to 1 year from date of purchase. All new
product carries full Manufacturer warranty.(Except discontinued items)
If you need to return an item, please email us at firstname.lastname@example.org. Include your order number, serial number on the product (if applicable), the reason for return, and whether the product has been opened or is still factory sealed. We will then email you the RA# and Returns Address. You will be responsible for all shipping charges for returns. Please note that orders returned without an RA# will not be accepted and will be returned to you.
Defective Items - Defective items may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order. Please notify us of the order number if a replacement order is made for a freight credit. Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.
Non-Defective Items - ALL non defective items may be returned for 30 days after delivery date. These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included. A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.
Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CAN NOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from sign date. Premier Produx, at it's sole discretion, will either ship a replacement or issue a full refund when and if the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to fowarding shipment. No damage claims will be accepted once an item leaves a freight forwarder.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.