- Email This Seller
Hardtogetitems.com is offering an assortment of hard to find tools and consumer products that are functional in purpose and not widely available at the chain stores.
Our company… HardToGetItems.com is a family owned and operated business since 2010. It is continually growing to bring new fantastic products to new favorite customers.
Our merchandise… comes from time-tested brands. We carry many unique and useful products that you cannot find at the chain stores. Some of these products are old time favorites, while others are just new unique items. If there is a favorite product or brand you do not see at Hardtogetitems.com, please let us know! Contact us or call us at 732-294-7798.
Our philosophy… here at HardToGetItems.com we pride ourselves in offering our customers quality products at great prices with 1st class service! These three things represent our identity.
Our people… our primary goal is superior Customer Service. We treat each customer the way we would wish to be treated and everyone at Hardtogetitems.com are dedicated to delivering a great experience for every customer. If you are not 100% satisfied, please contact us and we will be more than happy to assist you.
Our fulfillment… we do our best to provide fast fulfillment of your order. We know that once you pay for your order, you expect fast shipment of carefully packaged product. Most items ship within one business day, so you get your products quickly!
Thanks again for taking the time to check us out and we look forward to serving you!
- Returns Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from HardToGetItems
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, HardToGetItems will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. HardToGetItems will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.