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TriFurion is an eCommerce leader in the security and home automation products. We specialize in affordable name brand products at the most competitive prices. Our company has over 35 years of experience working in the online industry. Our top priority above anything else is customer service, if you are not happy neither are we.
- Returns Policy
We have a standard 30 day return policy starting from the day the order was purchased. We are flexible when it comes to the return of items over this period but we cannot guarantee the return of these items after this period. We will not accept the return of software or licenses in any time period, all of these purchases are final. We have a no questions asked policy on any items that are defective or DOA upon delivery within our 30 day window. We do not accept the return of items if a better price was found elsewhere after making a purchase, however we are willing to negotiate a better price.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.