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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

ROE DOK Inc. offers a large variety of phone, phone Accessories, jewelry and more cheap high quality products. We strive to offer you the best shopping experience online with fast shipping and customer service.

Delivery Time

Note: This information is offered for refernce only,and has some declination fact.Shipping Time will be Country changed due to the Holiday,weather,local post,local natural disaster&Custom passing.

working days+weekends 3-7 8-11 12-14 15-19 20-26 30-up

United States Rate(Item arrived) 5.2% 50% 29.7% 10.4% 4.7% refund or resend

How to Track Your Package
We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

(1) If your tracking number is"LN........",please visit the website below to track the information(this is EUB tracking number,we ship by this)
http://www.ems.com.cn/

(2) If your tracking number is "*********CN“,please visit the website below to track the information
http://www.17track.net/

(3) If your tracking number is"*********DE", please visit the website below to track the information

A: www.usps.com

B: https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

Note:if you see the item location first time is in GERMANY ,it is normal,we cooperate with a germany logistics company

(4) Other shipping method is easy,please visit their official website to track the package

We always ship out packages as soon as possible, but please note there may be delays due to international customs and local postal offices. Charmjewel apologizes for any inconvience this may have caused but we are doing our best to provide you factory direct prices as soon as possible.

  • Feedback
  • Returns Policy
29 Reviews (20% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-19 of 19
dissapointed
Ordered on 1/2/2015
poor/slow service 1/25/2015 12:16:55 PM
I have yet to recieve my order and I am not sure I will. After reading some other reviews, I am very worried I may be asking for a refund in the near future.
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Anonymous
Ordered on 9/29/2014
BAD SERVICE JIPPED!! 11/2/2014 2:53:57 PM
I NEVER GOT MY PRODUCT NEVER GOT A REFUND. SCAMMED.
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Abi
Ordered on 9/30/2014
poor 10/28/2014 9:25:58 AM
I still have yet to receive this item song with another I purchased. Im very disappointed.
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Anonymous
Ordered on 9/19/2014
Shipping time 10/15/2014 6:08:37 AM
I ordered the item on 9/19, it was shipped on 9/24, and it has still not arrived. No useable tracking info was given.
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alpha geek
Ordered on 9/3/2014
2870chip fake.real alfa 8187chip 9/17/2014 7:37:35 AM
ordered alfa 1000 mw 1 watt chip set 8187.. receved ralinlk..2870 chipset I knew this was not right mfg.conf. it was a fake from china tracking # Xiamen china looked with light 1 I got last week from the jungle blue pcb that used entire housing ..1 from newegg green pcb 1/2 inch wide 4 inchs long could fit in usb stick very disappointed !!!!!!!!
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Zachary Abrams
Ordered on 6/11/2014
7/4/2014 3:56:33 PM
Is very appropriate
ROE DOK Response:
Thank you for your support, welcome to our shop next time.
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J Lawson
Ordered on 5/6/2014
Bought Keyboard and Mouse 6/10/2014 7:09:46 AM
Items came in good packaging and in a good time, especially considering that the item was shipped from outside the US. Everything is in great shape and working order. I love the service and item I received.
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Vinh
Ordered on 1/12/2014
Didn't even last 6 months. 5/31/2014 1:04:34 PM
The mouse worked fine in the beginning and then the sensor stopped working a few times. Had to re-plug the mouse multiple times to get it working again. Then it finally died on me. Avoid this mouse if possible.
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truongbvu
Ordered on 5/5/2014
Good Service 5/25/2014 8:40:01 AM
I ordered the keyboard/mouse combo from this seller and recieved this in a few days with no issues.
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Bluebonic
Ordered on 3/19/2014
;( 4/4/2014 12:34:35 AM
I still have not recieved what I order going on week # 3, this seller is terrible, telling everyone there was a delay somewhere this company really needs to take a look at it's Logistics.
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Nextedge
Ordered on 2/20/2014
E-blue Cobra mouse 4/3/2014 10:01:42 AM
The mouse had an issue with the laser, and the company couldn't have been more helpful. They sent em a new mouse immediately, and I received it very fast. They followed up with me and asked how everything was, and I felt very taken care of. Whoever is doing their customer service now is doing a great job.
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Annoyed
Ordered on 11/28/2013
Avoid this seller! 3/30/2014 6:15:12 AM
As another person said, the hitachi they sell is FAKE. DO NOT BUY unless you want a very underwhelming knock off hitachi. Not worth the money, go elsewhere to buy it. I was extremely disappointed.
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Boyd Badten
Ordered on 2/28/2014
21 Days later still has not arrived 3/21/2014 2:39:54 PM
21 days and two emails with no response from vendor as to whether the shipment might have been lost or stolen. I don't have the bamboo keyboard and mouse yet so I can't begin to rate the actual product. But the long shipping time and radio silence from the vendor are a one-egg. The ship time advertised is 5-15 days. If you wish to do business you must do what you promise to do.
ROE DOK Response:
Hi,

First of all, I am pretty sorry to here that! But I olny receive one of your email and I responsed to you and said I will checked what's wrong with the shipping, and I will give you a correct answer on Monday! But it was you didnt responsed to me, ok? And today when I check your order and I found you have got it! And eveyone also can via USPS to chek it, his tracking number is: LN257463292CN
And I also want to said that we can ship the order in time but we coulnt control the shipping time, and we also hope everyone could receive his order quicly, but we the speed of shipping do not depends on we, the thing we can do just help you to check what's wrong and contact to usps!

Hoping everyone can understang us just like we can understand you!
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Ragzz
Ordered on 2/25/2014
Item is a fake !!! 3/14/2014 9:34:16 AM
The HITACHI HV250R Magic Wand Massager is a copy and is not worth the money. It is under powered and has no where near the speed of the original.
ROE DOK Response:
Hi,
First of all, thank you for you feedback! And I think there must be a mistake between us! If you have any problems you could contact to our e-mail address: 22541470#qq. com(change #to @) Please dont worry that we will slove your problem positively. Finally, we are very sorry for bring you some troubles!
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Anonymous
Ordered on 2/13/2014
Long wait time 3/5/2014 1:52:10 PM
I advise anyone if they want gaming keyboard right away this not way to go. I'm still waiting on this keyboard and mouse to get here.. Once i get it i will be going over it and re-post a review.
ROE DOK Response:
Hi,
First of all, thank you for your review! And I am vey sorry that maybe due to weather or other reasons, you didnt receive the products! But when I found your feedback I have tracked your order and found that you have received it on March 10, 2014 , 2:06 pm Delivered .DELTONA, FL 32725. Anyway, enjoy your keyboard and mouse! At the same time if you still have any problem please contact to us, we will slove your problem quickly! Thank you!
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David M.
Ordered on 1/9/2014
ROE DOK 2/19/2014 3:46:54 PM
IT took too long to get here and no way to track the package the tracking stopped over seas. It was also packed in a plastic bag with no protection,. the product was not broken but the packing box was destroyed. I will never use this vender again.
the product i bought was almost as good too.
ROE DOK Response:
Dear, last month ,because the snowstorm reasons ,appear package delay and system update slow. We can't contral USPS, But we are also very sorry for it. Hope you can understand us, we will very gratefull for your understand.
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Oldredneck
Ordered on 1/18/2014
Bamboo wireless keyboard and mouse 2/18/2014 8:38:24 AM
It wasn't mentioned to me that this wireless keyboard won't work completely with my new Dell Optilex 3010. It would cause freeze-ups and other annoying habits. Strangely, It works OK on my 15 year old HP running WIN XP PRO. The wireless mouse works OK though. It has some nice features, but after waiting 18 days, I was disappointed it wouldn't work properly in every function. I wouldn't recommend this product to anyone, although it does look very pretty. It will go into my next garage sale.
ROE DOK Response:
Dear,
maybe you have some problems? Most customers are satisfied . We have saw your the informaiton you provied.
would I help you ? However, You can return the items to us if not satisfied.
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Anonymous
Ordered on 1/8/2014
Pxss Poor 2/17/2014 4:43:26 AM
Product never arrived. No more orders from China from me OR my businesses.
ROE DOK Response:
Dear, as your informaiton, we check your order again. we sold thousands of this keyboard , almost customer have received our items in nomal, but this time because of express company's litte mistake, we found that you order still in express company. so we are very apologize for any inconvenience. we will give you full refund or resent again to you..
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Anonymous
Ordered on 1/8/2014
Packaging... 1/23/2014 1:59:02 PM
Keyboard was shipped in original packaging with the mouse on top of it in original packaging wrapped in a plastic bag and taped, all the way from China. Gee whiz, the keyboard and the mouse showed up damaged. Both products should have been placed in a single box with some kind of shock absorbent like 'peanuts' or crunched up newspaper surrounding the items. I'm not going to RMA a product that took 15 days to get here so I'll just deal with the damage. Thanks for nothing.
ROE DOK Response:
Dear Lord:

We are the seller ROE DOK,thank you so much for chooseing us as your preferred choice.

Thank you very much for your time to put forward the shortcomings, according to your description of information, we have realized some places we need improve. As you say, our mouse and keyboard are originated from the packaging, but on the outside of the mouse and keyboard use special plastic bag wrapped, due to the inside of the two boxes of different sizes, thus resulting in damage to the goods during transportation.We feel very apologize for this. Anyway, we all hope that our guests can have a happy shopping in our store experience, so we decided to design special paper box out side in the future, and increasing shockproof material inside to prevent.
But at the same time, we realize that things have happened, we also hope to take some action to save your unpleasant experience. Because we know that you are going to the RMA, but due to time reason gave up.So we hope you can contact us and tell us there's anything I can help with. we will give you a satisfactory solution to it.

My E-Mail is "22541470#qq.com" (Change # to @)


Thank you for taking the time to read this message.

Best Regards,
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