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Btexpert is a distributor for one stop solution for General Home and power related products and accessories. As an industry leader we having years of experience offering high quality at affordable prices. We are specialized in Long Life, Quality Power Pack Battery, Adapters, other parts for portable devices including Notebook and Laptop Computers, MP3 Devices (like iPod), PDAs, etc.

We are closely working with recognized manufacturers and suppliers worldwide. Our core product lines include Replacement Lithium-ion and lithium-polymer Laptop Batteries, PDA Batteries, Laptop AC Adapters, RPTV lamps, Projector Lamps, Universal AC Adapters, GPS Receivers, Digital Camera Batteries, Airplane Adapters, DC-DC Plugs, Printer Power Supplies, MP3 Batteries, Two Way Radio Batteries for leading brands including Sony, Dell, IBM, Toshiba, Canon, Palm, Apple, Compaq, HP, Benq, Acer, NEC, Apple, Gericom, Asus, Samsung, Uniwill, Fujitsu, Gateway, Clevo.

  • Feedback
  • Returns Policy
On-Time
Delivery
94.12%
Product
Accuracy
94.12%
Customer Service
Statisfactory
90.91%
305 Reviews (79% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 46
Joy D.
Ordered on 6/10/2017
Prompt, Good Service! 6/29/2017 8:33:37 PM
Thank you for the prompt delivery of a much needed computer battery (and at a reasonable price as well).
  • Yes
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Edwin G.
Ordered on 6/2/2017
Laptop replacement battery 6/19/2017 3:02:49 AM
I would use this seller again.
  • Yes
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  • Yes
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Mrs.Janell N.
Ordered on 5/27/2017
Not up to par! 6/9/2017 2:04:07 PM
I ordered a laptop battery on May 27, and paid extra for 3 - 5 day shipping. The only notice I received was that the order had been received and processed on May 27. I never heard anything about the shipping. Finally, I sent an email on June 6 asking about my order. On June 7 I received an email back saying that it was on its way and should be here "soon." I finally received it on June 8. I realize that Memorial Day was in there, which is why I paid extra for shipping. However, the length of time it took to ship, and the lack of communication was disconcerting.
  • No
  • Yes
  • No
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Stephen G.
Ordered on 5/6/2017
Already need a new cable. 5/27/2017 5:00:48 AM
I bought this because my standard cable refused to charge the laptop. i bought this one and its already doing the same thing where it will show that its "plugged in, not charging" even though the battery isnt full. it spends more time not plugged in than it does plugged in so I dont understand why it already wont put its full charge through.
  • Yes
  • Yes
  • Didn't contact
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Pedro L.
Ordered on 4/17/2017
Works just fine 5/3/2017 12:29:19 AM
The OEM battery failed long ago, and this one works like a champ. It's bigger than the 6 cell battery I had, but that's not an issue and it's working great so far.
  • Yes
  • Yes
  • Didn't contact
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Patrick D.
Ordered on 4/8/2017
The power supply seems to function properly. Came on time. 4/24/2017 2:20:20 PM
I would use this seller again.
  • Yes
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Anonymous
Ordered on 3/11/2017
4/4/2017 12:51:45 PM
They sent the correct product very quickly and it works; all you can really ask for.
  • Yes
  • Yes
  • Didn't contact
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Kathy H.
Ordered on 3/20/2017
Excellent 4/4/2017 10:51:24 AM
I would recommend this seller to others. The product was just as described.
  • Yes
  • Yes
  • Didn't contact
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Glen S.
Ordered on 3/2/2017
Just in time 3/18/2017 3:00:50 AM
Needed it fast. Ordered on Friday got it on Monday. Couldn't ask for more.
  • Yes
  • Yes
  • Didn't contact
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John W.
Ordered on 2/28/2017
Great Price. Good Quality, Fast Delivery 3/15/2017 9:54:24 AM
Reliable, easy navigated website. Highly recommended.
I also like one of their feature that will remember my last inquired item and remind me when lower price available. Thank you newegg.
  • Yes
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Anonymous
Ordered on 2/24/2017
good 3/13/2017 9:52:16 AM
I would not recommend using the FedEx/US Mail relationship service much. It's slow and actually delivered a day or two later than expected.
  • Yes
  • Yes
  • Yes
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Irene C.
Ordered on 10/14/2016
Very Good. 10/20/2016 8:35:07 AM
I would buy from BTExpert again. The item was delivered by the time promised and came in appropriate packaging.
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mark g.
Ordered on 5/13/2016
will never buy from newegg again because of this seller. 6/8/2016 5:56:22 AM
been over a month since I purchase product, have yet to receive it, worse experience I have had online shopping...
BTExpert Response:
Tracking shows 9400115901239686971971 item was delivered to you already.
feel free to email or call us for any question
please revise the feedback
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J U.
Ordered on 5/24/2016
Shipping is Slow! 6/3/2016 7:00:19 AM
Ordered the product 10 days ago, paid extra for "Expedited Shipping (3-5 days)" and still do not have the product.

This is the "expedited shipping" info:

LANSDALE, PA Thursday, June 02, 2016 1:02:00 PM Out for delivery
LANSDALE, PA Thursday, June 02, 2016 12:11:00 PM At U.S. Postal Service facility
LANSDALE, PA Thursday, June 02, 2016 5:27:00 AM In transit
Thursday, June 02, 2016 2:21:00 AM Shipment information sent to U.S. Postal Service
FEDEX SMARTPOST BREINIGSVILLE, PA Thursday, June 02, 2016 2:17:19 AM Departed FedEx location
FEDEX SMARTPOST ALLENTOWN, PA Wednesday, June 01, 2016 3:38:17 PM Arrived at FedEx location
GROVEPORT, OH Tuesday, May 31, 2016 10:19:28 AM In transit
GROVE CITY, OH Sunday, May 29, 2016 6:13:38 PM In transit
CRESTWOOD, MO Saturday, May 28, 2016 9:11:09 PM In transit
AMARILLO, TX Saturday, May 28, 2016 9:05:23 AM In transit
JOSEPH CITY, AZ Friday, May 27, 2016 7:04:49 PM In transit
FEDEX SMARTPOST LOS ANGELES, CA Friday, May 27, 2016 6:49:15 AM Departed FedEx location
FEDEX SMARTPOST LOS ANGELES, CA Thursday, May 26, 2016 10:29:12 PM Arrived at FedEx location
Tuesday, May 24, 2016 10:32:50 PM Shipment information sent to FedEx
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1 out of 1 people found this review helpful. Did you?
naveen b.
Ordered on 4/20/2016
What had happened? 5/11/2016 8:57:41 AM
Ordered the item to come about a week after ordering. After being charged and given a tracking number for the item a couple days later, I was told the order was canceled and the money put back on my card. What was I tracking??
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Karen Y.
Ordered on 4/15/2016
Find another supplier. 5/8/2016 8:15:06 AM
The last thing I ever buy from this store. The laptop won't boot with the new battery "fixes" they suggested didn't work. With a 15% restocking fee and cost to ship it back, I'll just have to take loss.
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1 out of 1 people found this review helpful. Did you?
Stephen J.
Ordered on 2/29/2016
Wrong Battery Sent; Too Short. 5/7/2016 9:44:26 PM
I was sent the wrong battery. No refund was offered unless I returned the erroneous shipment at my expense. I returned it six weeks ago. Still no refund. The Battery for my Dell Laptop was ordered with the brand and model suggested on the website. When I received it, it was two inches too short.
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Anonymous
Ordered on 4/28/2016
AVOID THIS SELLER AT ALL COSTS. 5/4/2016 6:04:42 PM
AVOID THIS SELLER AT ALL COSTS. Sold me broken laptop battery, does not have an RMA # or label system, will not reply to my question when asked who will pay for return shipping. Read all this sellers reviews and do not buy from them. Many, many buyers all having same terrible experience. Just look at their reviews.
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Kraig B.
Ordered on 12/28/2015
Severely dissapointed in BTExpert 1/26/2016 2:03:11 PM
TL;DR: Don't buy products from BTExpert unless you're willing to risk having to spend the money to ship the item back to them regardless of whether or not you work on an RMA within the 30 day return policy. Also, they could use someone who at least attempts to put forth effort into grammar when responding to customer's RMA inquiries.

I decided to purchase a battery for my MSI GX660R Gaming laptop from BTExpert only to find that the battery either was bad, or incompatible with my laptop even though they list compatibility with my exact model of laptop. That in and of itself does not necessarily warrant a 1 start rating but you'll see where it begins to deserve the 1 star rating.

I contacted the vendor through Newegg's RMA inquiry system and receive a copy/pasted response recommending things I should try first which is fine. So, I go through and follow all of the directions from making sure my laptop firmware is up to date, that the battery is properly seated, hibernation/sleep mode disabled, and that I try to calibrate the battery by letting it drain and charge to full. The battery doesn't seem to hold a charge at all because it shows 100% charge and then literally after 10-20 seconds the laptop goes to critical battery and then shuts off. Now I've been in the IT industry for over 10 years and building my own systems for over 20 years (since middle school) so I know when something isn't right. Now here's where the 1 star is deserved for the company.

I contacted them again and this was well within 30 days of purchase and after giving the due diligence of following their recommendations they refuse to provide reimbursement or provide a pre-paid shipping label to ship the battery back to them. So I buy a battery for $32 that doesn't work, and then they expect the customer even though it's reported the "NEW" product is not working expect them to spend $17 to ship the defective item back to them. That is what I consider to be robbery.

Another thing that contributes to their 1 star is their complete lack of professionalism. When I asked them to provide me a return shipping label, here was the exact word for word response I got from them and if I could include a screenshot to prove this wording trust me I would.

"
Hi

we donot have labels

for return or replacement please send unit back

Thank you
"

Notice the grammatical errors and lack of a professional signature? Then when I responded to them again asking how they intend to reimburse me for the shipping costs, instead of responding to me to inform me of the bad news that they're expecting me to cover all of the costs, they just ignore it entirely until I end up shipping the item back to them and asking for a full refund. I still got no further response from them until they received the shipment and tested the product. They state nothing is wrong with the battery and blamed my laptop asking me, and I quote, "is the laptop on your computer working properly". I'm not sure what they mean by is my laptop "on my computer" working properly, but I'm going to guess they're asking me if I'm sure the laptop is not the problem. Fortunately due to my Newegg premier account Newegg was able to come through for me on the shipping costs. So major kudos to Newegg for standing by their customers.

To answer this question I had already immediately while I was shipping this battery back to them purchased a replacement battery for the laptop from a competitor company off another site and that battery works flawlessly on the laptop, so I am positive it's not a problem with my laptop and it just seems to be an issue probably of compatibility and lack of proper QA testing on the full range of laptops that battery is supposed to be compatible with.

I felt like this company was so shady in the way they handled lack of paid return shipping and their poor grammatical responses that I felt the need to take extra precautions. What I mean by that is I took multi angled pictures of the product to prove there was no "customer damage", a picture of the note I taped to the battery specifying in large font that I would like a refund, and waited to write this review until I have in writing from both Newegg and BTExpert that I was getting my refund for the product purchased so they couldn't claim I did something and try to refuse the refund.
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 12/19/2015
defective part -- I have to pay to return 12/30/2015 1:28:27 PM
They shipped me a defective part. They make me pay for shipping to return and only allow 7 days to return. This was a christmas present. Scumbags
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1 out of 1 people found this review helpful. Did you?
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