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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Great news! We have an extended holiday return period on all orders placed on or after November 5,2015. Simply contact us by January 5,2016 to return any unused item for a refund.Please note items must be returned in the same condition as you received it in retail box with all accessories.Thank you and Happy Holidays!

We offer a hassle free return policy for return within 30 days of receipt. Please contact us for return instructions prior to returning an item to us. All items must be returned in perfect condition , in retail box with all standard accessories. Any item returned which does not meet this criteria will be returned and refund will not be issued.

Thank you

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654 Reviews (57% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 335
Rodney G.
Ordered on 6/23/2016
Order Fulfillment and customer service Horrible to say the least 7/15/2016 9:13:45 AM
I ordered NEW units ...
I GOT what appearss to be refurbished UNITS ...

It took over 2 weeks to get them and they still have not provided warranty cards for them.

After ordering I received a call stating they had 3 NEW in box units and 2 Display units if I would accept the display units they would give me a 5 year extended warranty I ACCEPTED.

The units I got were ALL packaged in refurbished boxes, crack in one screen, all the other units were scratched and not in LIKE NEW condition.

There ONLY options to me were.
1. Cancel the order and go through the process of credit card credits and place ANOTHER ORDER.
or
2. Return the units, and hey at least they did say they would provide a return shipping label.

So here we go Waiting on Shipping and maybe we get what we ordered ... maybe we wont ...

Round 2 Under way ...
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1 out of 1 people found this review helpful. Did you?
Youn P.
Ordered on 6/10/2016
Fraud 6/26/2016 8:20:14 PM
I have ordered this item on June 10. They promised me send it in 5 days. Today is June 26. But I didn't receive anything.
In spite of this, they had taken my money on June 10.
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1 out of 1 people found this review helpful. Did you?
Alika B.
Ordered on 5/27/2016
Excellent! 6/2/2016 2:02:27 AM
Arrived on time, in exceedingly great condition! very happy with the product and is sad to see the negative reviews of this seller..
I would recommend them to anyone who asks!
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0 out of 2 people found this review helpful. Did you?
sean c.
Ordered on 4/19/2016
Dishonest seller...beware. 5/29/2016 4:00:59 AM
Purchased a new tablet. Received a used one that was not even the same model as advertised. After I returned the unit, the seller stalled on refunding money (I waited almost 3 weeks after they received the unit). Finally filed claim with Newegg's marketplace guarantee. Thankfully, Newegg came through for me and immediately issued a refund.
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3 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 5/4/2016
DO NOT BUY FROM SELLER!!!!!! 5/17/2016 10:50:55 AM
I didn't see other reviews until it was too late. DO NOT BUY ANYTHING!
The item was shipped extremely late compared to when the USPS notification was sent. I had to contact the seller who then said it was leaving "tomorrow". I confirmed via email and the seller said "leaving today and everything is brand new". Once the item was received it was not the correct item and it is also branded and repackaged to look new but upon inspection it is a used and fairly older item. Still waiting for a response on refund and RMA - Process takes way to long.
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 5/5/2016
This seller needs to be banned 5/10/2016 10:34:57 PM
Once paid the seller put a shipped status on your purchase but never ships. Also the positive reviews below are fake posted by the seller. 3 party sellers ruin newegg. I may never shop here again because they allow this scamming activity.
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 4/26/2016
Beware - scam seller, bait & switch 5/9/2016 12:02:30 PM
I purchased an item for $325 new. It seemed like a good price as other sellers on Newegg sell the same item for $350. The day it shipped I received a phone call from Throwback Deals saying that they had no more new items in stock and that they were shipping me a "demo" item. The caller also stated that there would be an additional "5 year warranty" included in the package.
The package arrived with no warranty inside and the item had been repacked to look like it was new but upon inspection turned out to be damaged.
After contacting Newegg customer support the seller sent a message that the item was "new but just open box".
Too bad I missed the reviews like this one before buying from this seller.
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2 out of 2 people found this review helpful. Did you?
Mike V.
Ordered on 4/14/2016
SCAM seller - Terrible experience... should have read the reviews first 5/6/2016 5:55:36 AM
I purchased this $275 item on April 15th with priority 2 day shipping. The item "supposedly" sat at USPS for 5 days with no movement before I had to start making phone calls asking why my item wasn't shipping. USPS told me they never took anything in so I started to work back with Throwback deals. I was told that it never shipped but 100% they would have the item next week to ship out.

I finally asked for a refund only for them to process an RMA (for a product I never received). I sit here 20 days later with no item and no refund. I've been told by Newegg I have to wait 3-5 days after the RMA processes before I can call them back.

This was a mothers day gift that I purchased with plenty of lead time... now I sit here out $275 dollars.

What a joke...
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1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 3/10/2016
Incompetent or ??? 4/14/2016 1:45:17 PM
Avoid these guys.

Ordered an item through newegg where these guys posted a tracking number for the package within 24 hours and got an email that it had been shipped. However, the shipping carrier's website never showed receiving the package and again day after day. After 5 days, contacted seller who gave some excuse about having 'inventory' issues.

If they had inventory issues, then why did they say it was shipped???

Another 2 days go by and ask again. Said the item had come in, but again the shipping carrier showed no receipt of the package over next 24 hours.

Finally told the seller to cancel (at this point it's over a week after they claimed they had shipped it) and they try to tell me that they're within newegg's policy???

Told them to cancel the order and after a few back and forth emails, they agree.

Then I get a notice that the item shipped after all this!?!?

I refuse shipment. At this point, it's 2+ weeks.

To make matters worse, they're trying to stick me with a restocking fee now!
Power Price Inc. Response:
Hello

We are sorry the order was shipped late, we have arranged for a return at our expense and customer will receive a full refund.We will waive the restocking fee under this specific circumstance.

Thank you and sorry for the hassle
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 3/5/2016
3/28/2016 2:54:24 PM
My order took about two weeks before it was mailed, and it was only mailed because I had to call to see why my order hasn't arrived yet. When it did arrive, I'm fairly certain that we got a refurbished item when we thought we were purchasing a new tablet.
Power Price Inc. Response:
Hello,

We are sorry about the delay on your order, we shipped express to compensate for some delay.The item was brand new in standard OEM factory packaging. We will contact you now to offer you a 5 year warranty for your tablet at no cost.

Thank you
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3 out of 4 people found this review helpful. Did you?
charles b.
Ordered on 3/1/2016
Nice fast service 3/21/2016 1:14:16 PM
Fast service, live help, good deal bargain offerings, professional handling
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0 out of 5 people found this review helpful. Did you?
charlie g.
Ordered on 2/26/2016
Great business ethics 3/18/2016 11:13:07 AM
Great business ethics, and customer support. Positive reflection on business.
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0 out of 5 people found this review helpful. Did you?
julie g.
Ordered on 2/26/2016
nice packaging 3/17/2016 2:46:25 PM
Fast shipping, great seller, nice packaging....will buy from again!
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0 out of 4 people found this review helpful. Did you?
robert b.
Ordered on 2/26/2016
fabulous 3/16/2016 1:06:07 PM
Amazing seller with fabulous follow-through. Very trustworthy. A+
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0 out of 5 people found this review helpful. Did you?
james i.
Ordered on 2/26/2016
Great product as described fast shipping. 3/15/2016 11:00:23 AM
Very responsive, and flexible in working out issues. Good seller.
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0 out of 5 people found this review helpful. Did you?
brian s.
Ordered on 2/26/2016
quick responses 3/14/2016 9:08:32 AM
The shipping was very fast. Great customer service. The responses was quick.
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0 out of 5 people found this review helpful. Did you?
arnold w.
Ordered on 2/26/2016
fast 3/11/2016 9:31:30 AM
Lightning fast shipment, item as described, great seller! Thanks! A+
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0 out of 5 people found this review helpful. Did you?
david d.
Ordered on 2/26/2016
thanks 5 stars 3/10/2016 12:00:46 PM
Product was just as described! Would do business again. Thank you!
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0 out of 5 people found this review helpful. Did you?
frank f.
Ordered on 2/26/2016
reliable 3/8/2016 12:46:11 PM
very reliable product advice and delivery
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0 out of 4 people found this review helpful. Did you?
paul f.
Ordered on 2/25/2016
great seller 3/4/2016 11:53:57 AM
received on time and as described.
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0 out of 4 people found this review helpful. Did you?
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