- Email This Seller
Novatek is dedicated to providing the best products, and the best possible customer service and customer support at all times!! We provide customer service through email via support.Novatekusa @ Live we are here to help you mon - friday from 9am until 5pm.
- Returns Policy
SYBA RMA POLICY :
1. CUSTOMER WILL GET A RMA# BY FILLING OUT SYBA RMA REQUESTED FORM .
2. REPLACEMENT WILL BE SHIPPED OUT WITHIN 14 DAYS AFTER WE HAVE RECEIVED THE RETURNS. ONLY REPLACEMENT , NO CREDITS.
3. IF THE REPLACED ITEMS ARE OUT OF STOCK OR DISCONTINUED, WE ONLY DO EXCHANGE OTHER SAME VALUE ITEM AS REPLACEMENT . NO CREDITS , NO REFUNDS.
4. IF CUSTOMER WOULD LIKE TO RETURN NEW/UNOPENED ITEMS , WE WILL CHARGE 15% RESTOCKING FEE AND OLY CREDIT MEMOS WILL BE ISSUED. NO REFUND .
5. CUSTOMER WILL PAY THE SHIPING FOR RETURN ITEMS .
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.