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Onkyo 3D Blu-ray Player BD-SP809
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Walts TV has been committed to exceptional service since 1957, now celebrating 60 years! Every one of those years we have endeavored to improve on our already-great foundation. Our only measure for success is your satisfaction. A business like ours doesn't thrive for decades by conducting business as usual. We work hard, because we know that our customers expect only the best.

From sales to service, audio to video, installations to warranties, Walt's truly "does it all." Make us your one stop shopping destination and you'll never need another electronics store again!

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29 Reviews (79% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-7 of 7
Ridgley P.
Ordered on 2/11/2017
Walt's Tv 2/24/2017 7:38:05 AM
Very helpful. Went out of their way to make sure I knew how this item was shipped and what to expect. Highly recommended.
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Chawapol S.
Ordered on 11/25/2016
Started out great, went down hill fast 12/22/2016 12:11:17 AM
Things started off really well actually. I placed the order on Newegg and an associate from Walt's called me up to confirm my shipping address. He then throws in their White Glove delivery for free ($100 value) since the unit is 230lbs. Great! I'm feeling like this is going to be a great transaction. This feeling, as it turns out, would not last. I ordered the unit on Nov. 27th. On Dec 1st from their local freight service saying it was in Redmond - sweet! However, when I confirmed that they would do the White Glove delivery (bring it into the house, put it where I wanted it and get rid of all the packaging), their freight service told me that they only do curbside delivery. That's just not happening with a 230lb unit. I call Walt's to get this ironed out and they are very courteous and tell me they'll get me an answer by EOD. I get a call before EOD saying they're still working out the details, but not to worry and they'll get it figured out by the next day and they would contact me again with details when it was settled. At this point, I'm pretty impressed. They were professional, and the communication was great. After that, things started to slowly go South. From Dec 2nd until the 10th, I call Walt's once or twice a day to try to get information about what's happening. I'm continuously told (very courteously) that they don't know yet, but that I'll hear something by EOD or early the next, which never happened - had to keep calling them. It was fine, everyone was very friendly, so I was too. I let every associate that I talked to know that if they couldn't figure out delivery by EOD Dec 10th, that it would have to wait until Dec 17th because I was heading out of the country on business. I was told that was no problem, it would be handled before then. During this time I talk to a nice guy named Jeremy who asks me to send him all of this info in email, so he'll have a reminder to get on it and get back to me. I never hear back. I call the next day in the afternoon and speak with him again. He apologizes and asks that I email his supervisor and gives me the email address and tells me I should hear back within a day. I do so, but hear nothing back from either of them. In both emails I reiterate my international travel plans and that I can't take delivery after Dec 10th unless its after Dec 17th (my return date). I also specifically ask them to contact their freight partners and let them know that I will be out of the country from Dec 10th - 17th and that I can't take delivery, but if they needed to talk about any of the details, they should call my wife and provided her cell#. Due to a visa snafu, I end up coming home early. I land back in Seattle on Dec 15th. Upon getting off the airplane, I get a voicemail message from their local freight company saying they have an item to delivery and to call them back. Nice - so my request that they call my wife if they couldn't wait until Dec 17th was ignored. No big deal, I figured I'd get home and call them back to arrange the delivery. Literally 15 mins after I get home, my doorbell rings. Its the freight service. I've barely put down my bags and said hello to my wife and children much less prepared the space for this unit. So tell them I can't take delivery and that delivery wasn't even supposed to be attempted in the Dec 10th-17th window. The freight guys say OK and leave. The next day, I get a somewhat testy voicemail from Jeremy at Walt's asking why I refused delivery and wanting to know "what's the deal so we can get this figure out". It wasn't a horribly unprofessional voice mail, but the tone was clearly annoyed and I found that pretty rich considering how many times I've talked to and emailed him about this whole fiasco. So I get on the phone with their freight company and arrange a new delivery date and confirm White Glove delivery and ask that they give me a call 30 mins before they arrive. The associate assures me the driver will call 60 mins prior - no problem. Well, the driver doesn't call and shows up with the unit. Fine, at least its here and I figured they'd drop the ball so I prepped the space well in advance. So the White Glove service? They sent two guys who spoke MAYBE 5 words of English, 3 of which are "can you sign?". They track mud into my house, bang the unit into a few walls and leave bits of packaging everywhere. They assemble nothing - I'm not certain is part of the White Glove service - and one of the backing pieces has a bunch of big cracks in it. This transaction has been wildly poor on Walt's TV's part and not only will I never do business with them again, I'm going to tell every one of my home theater buddies to avoid Walt's. $1300 lesson learned.
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Frank G.
Ordered on 11/20/2016
Great Seller. 12/11/2016 6:20:27 AM
Fast shipping and easy transaction.
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STEVEN A.
Ordered on 11/28/2016
Dishonest and uncaring about customer service, SCAM to get rid of last ones and faulty equipment! 12/8/2016 9:41:22 PM
I would in no way recommend this seller. I ordered a TV that was supposed to be new. The Seller started by calling to say that they needed to confirm my address that was already entered and confirmed by NewEgg, which then was further verified through Visa Pay. I thought that was a little fishy but they stated the order was being delayed because they needed to do that. He then explained that if there is any damage when it arrives how to sign and as long as the outside looked good I needed to sign and could not sign after opening and inspecting, unless I wanted special treatment which cost extra. That was a little strange but I ordered through NewEgg so figured must just be what they say. I then received the TV which had no straps around it just tape which appeared odd but I accepted as the box looked in tact without issue. This is where it all went down hill and I wish I had rejected the shipment (Which they state in there policy if you reject it and they do not see package damage you will be charged for there shipping). So now I open the package and remote and items from the bag are no where they should be, which immediately red flag, but at this point it is open and I want to check it. I mount the TV and turn it on which initially does not come on. I then unplug and plug it back in and try again, to which at this point it comes on. I then try out my DVR from DirectTV and immediately notice extreme pix-elation and horrible highly noticeable color changes during movement. Now really ready to worry I try my PS4 Pro and X Box One S which both are also 4K. I try a game and some prime streaming of 1080P and 4K content to which on and off after short and something longer periods of time the screen flash blank. Note I have a 4K Samsung which both of these devices had been hooked to without any issue. At this point I know there is a real issue and this is more then likely not only defective but not new. I then flash the firmware hoping it will fix this issue so I don't have to return it only to find it is the same. I proceed to try many different things including setting changes, turning off dynamic and tru motion features which then it only got worse. At times it would seem like it would be clear then pix-elation and dragging ... and again after longer periods the occasional drop of pics all together. using shorted NEW ULTRAHD rated cables same issues, but not in other room ... same cables ... same devices.

At this point I know it needs to be returned and in looking on there site find it is out of stock. Another RED FLAG! I then call and have to leave a message to call me back. This is all in one day and at this point I'm exhausted. The next day nothing so I call Walt's directly. After getting tossed between all the departments I end up reaching someone in shipping. I explain I am in Marana and there store is in Tempe and I can drive in to return the TV and exchange it or get refund. They tell me I should be able to send it back but he had to check on it. He comes back and says I can not do that I have to ship it (~$180) and that is a 5-7 day thing to get it fully here, then they have another 5-10 days to repair and investigate then decide what they will do. I explain again I just got the TV the day before in the afternoon and he states they will not return or exchange it and I cannot bring it in directly ... I have to ship it and they will look at it (Without me there) and then repair or figure out what they want to do. This is then followed up by him saying I would be transferred to Service to talk to them. He then transfers me to which I get ringing followed by leave a message. I leave another message with no call back. I then call the store back to which they transfer me form the front to shipping .. no answer .. hit 0 back to front ... transferred to service no answer .. hit 0 .. back to front to which it ring and rings and I get a pickup hangup!!!! At this point I have given up with them all together and there lack of customer service or caring was beyond belief. Further upset by the hang ups and transfers, I called my credit card company. I explained to them the situation and they stated I should return the TV and they will dispute the charge. The conclusion was they sent me TV which was not NEW and they must have known has issues. They put it on me to deal with repairs and warranty when I should be able to enjoy a new TV I paid for. They had no customer service with still no return call .... and now I am paying (~$180) out of my own pocket to return the TV and get a refund via disputing the charge. All the strange behavior and talking, followed by the strange requirement to ship the TV myself, and no option of refund or exchange offered. I highly recommend no one get anything from them as if there is any kind of issue you will live my nightmare. There is so much fishy behavior and the way they wrote there returns. The way they handle delivery and the way they treat there customers.
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Anonymous
Ordered on 6/25/2016
Not very good. 7/19/2016 7:07:24 AM
TV arrived in good time.

Upon removing TV from box and installing noticed the front had some damage... Have contacted seller, exchanged a few emails and now haven't heard anything for a week....

Disappointing.
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Rick
Ordered on 10/3/2015
Great seller 10/15/2015 8:14:08 AM
I don't have a bad word to say about these guys. They called me to verify my order and shipping details, and when it seemed like there was a slight delay in getting the TV shipped, they sent email updates advising what was going on. My TV arrived today and its perfect. I can't really recommend them enough.
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Chip
Ordered on 4/3/2014
Excellent Seller! 4/21/2014 8:28:06 PM
No problems whatsoever with this seller. I would buy from them again. They called before they shipped my Sharp LC-60UQ17U TV to me to make sure all the shipping details were in order. I was emailed tracking details. The freight company that delivered the TV even called me multiple times to make sure the delivery schedule would run smoothly. Everything went as expected. Just awesome!
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