- Email This Seller
Welcome to MySecretPantry.com where we are real "Foodies" with a passion for uniqueness,quality and the love of good food. We want to share our ideas and products with you.
At MySecretPantry.com our goal is to "Unlock the Chef in You!"
MySecretPantry.com brings you unique, quality ingredients, items and cooking hints to help you prepare and serve gourmet meals at home for your family and friends. We feel that there is no greater reward in life than to bring to your table a labor of love and hear the "oohs" and "aahs" from family and friends. Likewise, to be able to see, smell and taste what you have prepared for those you love and cherish is truly one of lifes greatest pleasures.
Our service commitment to you is simple, and follows this golden rule "Treat others as you want to be treated”
We expect your experience with MySecretPantry.com to be pleasurable and if you’re not completely satisfied with any of your purchases from us, just return the unused portion for a full refund. No Questions Asked!
- Returns Policy
We stand behind every product that we sell . If you are not completely satisfied with your purchase we will be happy to make an exchange or refund the original purchase price. Simply return the item within 30 days of purchase to assure full credit. All return product must receive an RMA number prior to product(s) being returned for refund.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.