- Email This Seller
PJ's RC is a locally owned and operated company.
We are proud to be a blossoming small business based out of sunny Arizona. As a daughter company of PJ's Performance we embrace close customer relationships, an appreciation for craftsmanship, as well as the love of all things racing! We bring this spirit of off-road adventure into the realm of radio control.
So whether you're a competitive RC master, a beginning hobbyist, or looking for a fun, outdoor activity for you and your family, we are proud to offer a diverse collection of parts and vehicles for any adventure. From monster trucks to the fastest on road RC cars to boats and beginner-friendly models, and even high flying quads—we have the perfect RC adventure in store for you!
Our speciality is Traxxas vehicles, accessories, and troubleshooting. Because while we only offer the most durable products, even the toughest mechanisms need repairs and tuneups. That's why we offer so many collections of parts and kits and support documents to help you get the most out of your experience. Plus phone support for any repairs or questions. We know these cars inside and out and we’d love the opportunity to help you out.
So you're not sure what you're looking for or if you have questions on anything RC, browse around or reach out. Feel free to call us at 602-476-8225 with any questions! We'd love to share our passion with you to make sure that you get the best experience possible.
As a small business, we've also taken advantage of various internet channels to reach more customers and provide great priced RC adventures to new and experienced racers. Our most successful venue has been Amazon, where we've reached thousands of customers. And we appreciate your business and reviews! We are proud to hold good standing as an Amazon merchant with a 95% positive rating! Check out our Amazon catalog and special deals in our storefront.
Just remember...the only limit to your radio control adventure is your imagination!
- Returns Policy
You may return new, unopened items within 30 days of delivery for a refund at your expense. Items that have been used in any way will be charged a 50% re-stocking fee. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). Please contact us prior to initiating a return.
Traxxas Returns are not accepted after the item has been used, the box has been opened or for items that qualify for warranty service honored by Traxxas. Your product is covered by the Manufacturers warranty. All Traxxas warranties are honored by Traxxas Directly at 888-872-9927. Defective items will be repaired or replaced by Traxxas at their sole discretion. If you have made a purchase in error and would like to return the product, please contact us. We will accept unopened Traxxas packages and refund your account minus the cost to ship the item to you. In most cases that varies from $10-$32
You should expect to receive your refund within 72 hours of your package receipt at PJ's Performance, however, in many cases you will receive a refund more quickly. The total time period may be up to 3 weeks which includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
PJ's RC (Returns)
7830 E. Redfield Rd.
Scottsdale, AZ. 85260
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.