- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
For nearly 20 years we’ve been using the equipment we offer, our engineers and staff have worked first-hand as stagehands, musicians, and monitor, front of house, studio, and systems engineers. We have recorded over a thousand live performances and collected sounds from some of the strangest places. Our experience assures that we understand your application and reflect it in every package we ship. A Sonic Sense designed system, following a personal consultation with you, will lead to the most appropriate equipment for your specific application. Simple questions about individual products are always addressed at no charge. We are an Authorized Dealer for all equipment we sell. Full manufacturer warranties and rebates apply when you buy through Sonic Sense.
- Returns Policy
We will gladly accept returns if you are not satisfied with your product but keep in mind you may be subject to a 15% restocking fee plus the original cost of shipping. Returns must be made within 30 days from the date of invoice (except during the Holidays, starting November 21, when we extend the return date to January 10 of the following year.
Please also note that damage caused by the user, including the use of Unapproved Power Supplies NOT recommended by the manufacturer, is not considered as product deficiency and will not be covered by warranty. Any returns made without an RMA number will be sent back at the shipper's expense. Items used on the mouth or in the ear cannot be returned due to health matters. Software cannot be returned or exchanged if opened.
In a hurry? Please call us at (303) 753-0201 to discuss our advanced replacement option.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.