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Today’s gadgets are increasingly becoming an extension of your digital identity. Their smartness is giving you access to the world, loved ones across the planet, bank accounts, favorite games, social apps and many other conveniences. For that and for all the irreplaceable content you have saved, we understand your investment in your gadgets and our mission is to help you prolong their life and get the most out of them by offering you high quality and competitively priced replacement parts.
What we do everyday
1. Optimize the performance and prolong the life of your favorite gadgets.
2. Offer you a large selection of superior quality products at bargain prices. (It will still make sense to replace that part instead of tossing the whole thing away).
3. Provide you with accurate descriptions so you can make informed decisions and shop with confidence.
4. Extend a helping hand in case you are having a problem with your purchase.
5. Empower our team, individually and collectively.
6. Build a culture around people, closeness, and positive outlook.
How we do it
1. We hire the right people for the job. The ones with connections and experience to source the best products.
2. We create a collaborative environment with an emphasis on flow of information and effective communication.
3. We encourage and expect everyone to chime in with ideas on how to improve, from packaging to introducing a new product.
4. We enjoy “Bring your Kid/Pet to work” day every month.
5. We break a laptop screen once in a while to know how our clients feel.
Techorbits, Inc 25782 Obrero Dr. Ste C Mission Viejo, CA United States
- Returns Policy
If, for any reason, you are not completely satisfied with your purchase, you can return it for a full refund/replacement within 30 days of your purchase date. Our return policy was structured to make your return hassle free.
You can expect a smooth return regardless of your return reason.
• For wrongly shipped or defective items, a return label will be sent so you do not have to pay for the return shipping.
• We Will never impose a restocking fee on you. We do, however, reserve the right to deduct shipping charges from the amount of the refund.
• Your refund/replacement will be processed within one business day of receiving your return
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.