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Go4computers is committed to providing each customer with the highest standard of customer service.
Our Hours of Operation for Customer Service are from 9 AM to 5 pm Eastern Standard Time.
Closed on Weekends and Holidays.
- Returns Policy
Go 4 Computers Return Policy
All orders valued over $250.00 will require signature upon delivery.
Returning an Item
E-mail us for a return authorization and reason for your return. Go4Computers will accept return for product purchases within 30 days of receipt of product for a refund or replacement under the following conditions and with exceptions to the points below:
1. Shipping charges are non-refundable. You will only be refunded the value of the item itself. All customers are responsible for the shipping & handling expenses incurred in shipping the item to them. If an item is offered a low shipping rate, it means that we are paying most of the freight on behalf of the customer. In this case if that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund.
2. We will deduct the cost of return shipping deducted from your refund if you use our postage-paid return label; unless the return is a result of our error (we sent wrong item, wrong model, wrong color, etc.)
1. We accept no responsibility for lost or damaged items in return transit.
2. All damaged item claims, dead on arrival claims & shortage claims must be made within 24 hours of delivery or the claim may be voided.
3. We have the right to refuse any item that is externally damaged, soiled, water damaged, or comes with missing parts and accessories.
4. All defective items will be inspected. We have the authority to refuse any item due to an invalid claim such as, customer claiming buttons do not work but they do, customer claiming Wi-Fi does not work but it does, etc. We may then send the item back at your cost.
Partial Refunds/Re-Stocking Fees
1. All open items are subject to a 15% re-stocking fee that still work in good condition.
2. Any unopened item in original condition that is returned more than 30 days after delivery will result in a deduction of an 80% Re-Stocking Fee.
3. There are absolutely no refunds (even within the 30 days) for video games that have had the seal broken.
4. WE WILL NOT ACCEPT ANY ELECTRONICS THAT HAVE HAD THE SEAL BROKEN OR HAVE BEEN USED AFTER 30 DAYS.
1. We will not consider any claims for damaged in transit or empty packages until we receive pictures (ALL SIDES OF THE BOX & INSIDE THE BOX), a police report and a filed claim with the carrier.
2. If the item was delivered to the address written on Amazon or eBay and signed, we have the right to refuse your case.
Below is the break-down of the warranties you have with the manufacturer:
* Apple products have ONE-YEAR WARRANTY directly with Apple. If the item is internally defective, you can take it to the nearest Apple Store for a replacement. To check if your warranty still has not expired, please click here. https://selfsolve.apple.com/agreementWarrantyDynamic.do
Please read our return policy in the Info and Policies tab on our vendor Amazon page as well as the following guidelines:
* Network incompatibility, misreading the item description and listing are not considered as manufacturer defectives and are subjected to the 20% restocking fee and the shipping charges within 30 days upon receipt of package.
* We sell international factory unlocked phones, not US phones, all items (except phones that are specified as US version) are imported from other countries and do not carry any US warranty.
Please read carefully before you place your order. Please do not place your order if you do not agree with our terms and conditions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.