- Email This Seller
ToolTopia.com went online Labor Day 2002. Our founding company, Shreveport Air Tool, Inc. (est. 1979), started ToolTopia.com as an extension of their sales force. In January 2004, as ToolTopia.com continued to grow, we became a separate company.
We are proud of the fact that we have been in the tool business over 30 years and were one of the first Automotive Tool & Equipment retailers in our industry to go online.
This unique and blended history allows ToolTopia.com to offer you the best in product knowledge, customer service, and why customers like you have the confidence in us to keep coming back.
About Customer Service:
During business hours you can call us, submit a ticket, or send us an email. Our customer service representatives are ready to assist you with any questions or issues. After hours, please click on the Customer Service Help link to submit a support request and we will address your concern on the next business day.
Call Toll Free: 1-800-794-6793
7:30am-4:30pm (CST), Monday-Friday
Email Customer Service Department: firstname.lastname@example.org
Submit a Support Ticket for Sales or Product Questions: Tickets
125 Freestate Blvd.
Shreveport, LA 71107
- Returns Policy
We will accept any new, returned item, purchased from stock, provided it is in sellable condition.
Returns must be in unused condition.
New Returns must be in original box with all original packaging enclosed.
There will be no restocking fee if the return is within 30 days from date of purchase.
Shipping charges are the responsibility of the customer (unless defective).
Items are not returnable after 30 days from purchase date.
Software and electronic products are not returnable once opened.
Special/custom orders are not returnable.
Item(s) which drop ship directly from the manufacturer will incur a 15% restocking fee.
Consumables are not refundable unless returned unused in original packaging.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.