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Wholesale Interiors, Inc., began offering furniture online in the year 2002. With over 10 years of experience in the sofa manufacturing business , the founders of the company recognized the overwhelming value and convenience that the internet could provide consumers when purchasing made-to-order furniture. Wholesale Interiors, Inc. is an Internet "hybrid" in the sense that it controls the design and production of its line of furniture and offers it nationwide through it's website and locally through its Chicago land warehouse and showroom.
Wholesale Interiors, Inc.'s mission is to create a furniture ordering and delivery experience that provides customers with a sense of security, comfort, and loyalty. Wholesale Interiors, Inc. is committed to constantly providing stylish and unique furniture for the best value. We want to help you create a comfortable living space with ease and confidence. We do this with convenient online ordering processes, reliable Nationwide Delivery, and friendly customer service.
Whereas the online standard delivery time for made-to-order furniture is 14-16 weeks, Wholesale Interiors, Inc. can fulfill most orders in eleven weeks or less. Wholesale Interiors, Inc.'s customer service team is available five days a week to answer your questions and give advice on coordinating furniture and accessories for any home. Our hope is that you will find our service exceptional and our furniture a great value.
All freight shipments are "Self Service" delivery. Which means the customer is required to move the package into his/her residence. Please keep in mind these are usually large items and you may require the assistance of a friend or family member at delivery. Items shipped via freight delivery usually take 4-6 business days to arrive to your location. (Due to the nature of freight shipping, delivery date cannot be guaranteed.) Some items will be shipped via freight delivery regardless of weight or size. All LTL freight delivery shipments require a delivery appointment.
Self Service Truck delivery- The delivery service is "self-service" CURBSIDE ONLY delivery without liftgate. The customer is required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. You do not have to physically enter the truck. We recommend that you have someone available to assist you with receiving you order.
Delivery Appointment- All LTL deliveries require a schedule appointment for delivery, which is setup between buyer and carrier. Deliveries are Monday-Friday, and appointments are typically 4 hour windows. If your delivery address is a business, the freight carrier may not call ahead and can arrive any time within regular business hours. In an instance that terminal is unable to set an agreed upon time or date with customer: if customer is out of town, bad phone number, or unavailable for any reason, the terminal will hold the package for 3 days. After this time period if a delivery appointment is not set, Wholesale Interiors reserves the right to authorize on of the options: A. Authorize delivery with no signature required and is released of ALL liability for acceptance of this delivery. B. The freight shipment can be turned around to avoid freight storage fees, and a refund will be provided in accordance with Wholesale Interiors return/refusal policy and applicable fees will be deducted.
Phone Number- When your item arrives at the terminal; closest to your home the freight company will call you to set up a delivery appointment. Please make sure we have the best phone number tro reach you to ensure a quick delivery appointment set up.
Narrow road/Remote Locations- Freight trucks are large, and are often tractor trailers. If the road in which the package is being delivered is a narrow road or remote road by the freight carriers required standards, the freight delivery truck may not be able to fit and accommodate delivery. Order will not be delivered
- Returns Policy
Wholesale Interiors will accept returns with a 15% restocking fee and minus shipping cost. The items must be returned in NEW condition in the original packaging. Customer agrees to pay for shipping both ways (shipping to the customer and return shipping to Wholesale Interiors’s warehouse). Wholesale Interiors will not pay any freight bills or shipping bills associated with returns. For any item which we can replace due to damage or defect. We will send parts or new cover set at our cost to you. However, if you insist on a refund due to a customer remorse, this will fall under our normal return policy and we would charge a 15% restocking fee, minus shipping cost and return shipping will be the customers responsibility.
Manufacturer defect claims and part requests must be sent to Wholesale Interiors within 30 days from the order delivery date to be processed. Wholesale Interiors will provide parts for the defective item(s) or issue partial refund depending on the condition. Wholesale Interiors will not be responsible for shipping cost of the replacement parts.
In rare cases when wrong items are delivered, please contact Wholesale Interiors at email@example.com for RMA number for returns. Wholesale Interiors will not process refused shipments without Wholesale Interiors approved RMAs. For any return cases, Wholesale Interiors does not accept C.O.D. shipments. All return pieces must be returned to Wholesale Interiors warehouse facility before any credit or replacement could be issued.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.