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Ezbyonline is an e-distributor and e-retailer committed to becoming the most loved and trustedmarketplace in the United States. What really makes us different is the fact we have product categoriesof portable washing machines, compact sized dryers and health-oriented kitchen appliances to meet our customers' expectations and needs. Our entire products and service are built around you, and we will make your online shopping experience as easy and enjoyable as possible. We help you find exactly the right appliances to match your own unique needs and requirements. Not only do we make it easy to shop for North America most popular laundry and kitchen appliances, we also offer: Appliance experts with 8 years of industry experience and customer service teaM, Comprehensive appliance buying guides and product information, A Customer Experience team dedicated to impressing all our customers with best, Certified technician support with step-by step installation instruction and maintenance.
- Returns Policy
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.