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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Here at GearXS, customer service is our #1 priority! Our focus is customer satisfaction, and we back it up with uncompromising integrity. We also do our best to make sure you have the smoothest buying experience, and with GearXS you can expect:

• NO taxes – except when shipping to IL, a 9% state sales tax will be applied
• Hassle-free returns

We do our best to provide our customers with the lowest possible price, a 30-day warranty, as well as a return and refund policy in the event that anyone is dissatisfied with the products for any reason.

We also invite you to partake in giving us reviews and feedback on our Facebook page because we would love to hear what you have to say. If you would like to speak to a live representative, feel free to contact us by calling 1-800-438-7516 or check out our website and simply fill out the contact form.

Need assistance? We are here to help. Send us an email at newegg@gearxs.com or call (800) 438-7516 between the hours of 10:00 am – 4:00 pm CST.

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232 Reviews (58% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 68
dom
Ordered on 9/25/2015
Experience with GearXS 10/6/2015 5:19:37 AM
Received products in great condition.
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dom
Ordered on 9/25/2015
Experience with GearXS 10/6/2015 5:19:37 AM
Received products in great condition.
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dom
Ordered on 9/25/2015
Experience with GearXS 10/6/2015 5:19:37 AM
Received products in great condition.
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dom
Ordered on 9/25/2015
Experience with GearXS 10/6/2015 5:19:37 AM
Received products in great condition.
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Bryan
Ordered on 8/11/2015
Don't do it!!! 9/3/2015 8:07:11 AM
Ordered three packages of Hanes boxer shorts. Wrong size was delivered. Luckily I kept the packaging material and packages intact, since they followed up with requesting pictures. Then they told me to try them on because they run small. Then they said they would send me the size I ordered along with return packaging (no, seriously, they want me to return underwear I tried on). And no, they no longer have that size in stock so it's on me to return the item to them before they will credit my account. Why should I be charged/inconvenienced for their mistake? Poor quality control and customer service.
GearXS Response:
Dear Customer,

We understand your frustration regarding this issue and we regret to hear that you received the incorrect sizes. According to our records, we issued a full refund back into your original form of payment. If you need further assistance, please feel free to contact our customer support team.

Our apologies,
Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
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Did you find this review helpful?
Bryan
Ordered on 8/11/2015
Don't do it!!! 9/3/2015 8:07:11 AM
Ordered three packages of Hanes boxer shorts. Wrong size was delivered. Luckily I kept the packaging material and packages intact, since they followed up with requesting pictures. Then they told me to try them on because they run small. Then they said they would send me the size I ordered along with return packaging (no, seriously, they want me to return underwear I tried on). And no, they no longer have that size in stock so it's on me to return the item to them before they will credit my account. Why should I be charged/inconvenienced for their mistake? Poor quality control and customer service.
GearXS Response:
Dear Customer,

We understand your frustration regarding this issue and we regret to hear that you received the incorrect sizes. According to our records, we issued a full refund back into your original form of payment. If you need further assistance, please feel free to contact our customer support team.

Our apologies,
Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Bryan
Ordered on 8/11/2015
Don't do it!!! 9/3/2015 8:07:11 AM
Ordered three packages of Hanes boxer shorts. Wrong size was delivered. Luckily I kept the packaging material and packages intact, since they followed up with requesting pictures. Then they told me to try them on because they run small. Then they said they would send me the size I ordered along with return packaging (no, seriously, they want me to return underwear I tried on). And no, they no longer have that size in stock so it's on me to return the item to them before they will credit my account. Why should I be charged/inconvenienced for their mistake? Poor quality control and customer service.
GearXS Response:
Dear Customer,

We understand your frustration regarding this issue and we regret to hear that you received the incorrect sizes. According to our records, we issued a full refund back into your original form of payment. If you need further assistance, please feel free to contact our customer support team.

Our apologies,
Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Bryan
Ordered on 8/11/2015
Don't do it!!! 9/3/2015 8:07:11 AM
Ordered three packages of Hanes boxer shorts. Wrong size was delivered. Luckily I kept the packaging material and packages intact, since they followed up with requesting pictures. Then they told me to try them on because they run small. Then they said they would send me the size I ordered along with return packaging (no, seriously, they want me to return underwear I tried on). And no, they no longer have that size in stock so it's on me to return the item to them before they will credit my account. Why should I be charged/inconvenienced for their mistake? Poor quality control and customer service.
GearXS Response:
Dear Customer,

We understand your frustration regarding this issue and we regret to hear that you received the incorrect sizes. According to our records, we issued a full refund back into your original form of payment. If you need further assistance, please feel free to contact our customer support team.

Our apologies,
Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
  • Not answered
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Did you find this review helpful?
Dom
Ordered on 8/10/2015
Nice bright rechargeable flashlight 8/14/2015 3:46:17 PM
Nice bright rechargeable flashlight. Quick shipping. I placed order Monday and received flashlight in great shape Friday.
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Dom
Ordered on 8/10/2015
Nice bright rechargeable flashlight 8/14/2015 3:46:17 PM
Nice bright rechargeable flashlight. Quick shipping. I placed order Monday and received flashlight in great shape Friday.
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Dom
Ordered on 8/10/2015
Nice bright rechargeable flashlight 8/14/2015 3:46:17 PM
Nice bright rechargeable flashlight. Quick shipping. I placed order Monday and received flashlight in great shape Friday.
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Dom
Ordered on 8/10/2015
Nice bright rechargeable flashlight 8/14/2015 3:46:17 PM
Nice bright rechargeable flashlight. Quick shipping. I placed order Monday and received flashlight in great shape Friday.
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Anonymous
Ordered on 4/2/2015
Never Recieved Item 4/28/2015 2:51:37 PM
Was trying to update my address with the seller by emailing them to include my apartment number. Regardless of my apartment number the package got shipped off to kansas yet i live in california. Was informed that they wouldnt be able to helo me since the transaction wasnt in their system yet. It was on a friday afternoon. Was told to contact them back again monday since they will be closed over the weekend. On monday morning i got an email saying it had been shipped. Trying to get this will resolved.
GearXS Response:
Dear customer,

We want to take this time to express our apologies regarding this issue. Your package was shipped to the address which we provided with. In any case you didn't receive your package, please contact us and we will have this issue resolved for you. Thank you for your cooperation.

Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
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Did you find this review helpful?
Anonymous
Ordered on 4/2/2015
Never Recieved Item 4/28/2015 2:51:37 PM
Was trying to update my address with the seller by emailing them to include my apartment number. Regardless of my apartment number the package got shipped off to kansas yet i live in california. Was informed that they wouldnt be able to helo me since the transaction wasnt in their system yet. It was on a friday afternoon. Was told to contact them back again monday since they will be closed over the weekend. On monday morning i got an email saying it had been shipped. Trying to get this will resolved.
GearXS Response:
Dear customer,

We want to take this time to express our apologies regarding this issue. Your package was shipped to the address which we provided with. In any case you didn't receive your package, please contact us and we will have this issue resolved for you. Thank you for your cooperation.

Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
jcamry98
Ordered on 3/9/2015
Conductive Touch Screen Glove Unisex - 2 Pack 4/15/2015 9:30:00 AM
I placed my order for some gloves but they sent the wrong items and what they did send to me, had some defects in them. I originally gave them a one egg rating. I wrote a review stating the various issues and much to my surprise, they contacted me directly/promptly and said that they would refund my purchase price if that was okay with me. I agreed and they immediately processed the refund.
  • Not answered
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Did you find this review helpful?
jcamry98
Ordered on 3/9/2015
Conductive Touch Screen Glove Unisex - 2 Pack 4/15/2015 9:30:00 AM
I placed my order for some gloves but they sent the wrong items and what they did send to me, had some defects in them. I originally gave them a one egg rating. I wrote a review stating the various issues and much to my surprise, they contacted me directly/promptly and said that they would refund my purchase price if that was okay with me. I agreed and they immediately processed the refund.
  • Not answered
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Did you find this review helpful?
jcamry98
Ordered on 3/9/2015
Conductive Touch Screen Glove Unisex - 2 Pack 4/15/2015 9:30:00 AM
I placed my order for some gloves but they sent the wrong items and what they did send to me, had some defects in them. I originally gave them a one egg rating. I wrote a review stating the various issues and much to my surprise, they contacted me directly/promptly and said that they would refund my purchase price if that was okay with me. I agreed and they immediately processed the refund.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
jcamry98
Ordered on 3/9/2015
Conductive Touch Screen Glove Unisex - 2 Pack 4/15/2015 9:30:00 AM
I placed my order for some gloves but they sent the wrong items and what they did send to me, had some defects in them. I originally gave them a one egg rating. I wrote a review stating the various issues and much to my surprise, they contacted me directly/promptly and said that they would refund my purchase price if that was okay with me. I agreed and they immediately processed the refund.
  • Not answered
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Did you find this review helpful?
jcamry98
Ordered on 3/9/2015
Gloves 3/31/2015 6:00:45 PM
I received two entirely different gloves. The one pair was sized for a CHILD and had 2 finger tips that had the special white coating on them. Totally useless since it was made for a child. The other pair did not last even ONE day. I kid you not. The stitching unraveled in FOUR separate spots ( 2 spots on each glove). This pair had the white coating on 3 of the finger tips. These gloves were advertised as "unisex sizing."
GearXS Response:
Dear customer,

Thank you for your feedback and we apologize for this shipping error. Due to these circumstances, we issued a full refund back into your account and we didn't require you to return the items you received back to us. If you need further assistance, please feel free to contact us.

Kind regards,
Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
jcamry98
Ordered on 3/9/2015
Gloves 3/31/2015 6:00:45 PM
I received two entirely different gloves. The one pair was sized for a CHILD and had 2 finger tips that had the special white coating on them. Totally useless since it was made for a child. The other pair did not last even ONE day. I kid you not. The stitching unraveled in FOUR separate spots ( 2 spots on each glove). This pair had the white coating on 3 of the finger tips. These gloves were advertised as "unisex sizing."
GearXS Response:
Dear customer,

Thank you for your feedback and we apologize for this shipping error. Due to these circumstances, we issued a full refund back into your account and we didn't require you to return the items you received back to us. If you need further assistance, please feel free to contact us.

Kind regards,
Alannah N
GearXS Customer Service Manager
1-800-438-7516
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
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