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- Email This Seller
Here at GearXS, customer service is our #1 priority! Our focus is customer satisfaction, and we back it up with uncompromising integrity. We also do our best to make sure you have the smoothest buying experience, and with GearXS you can expect:
• NO taxes – except when shipping to IL, a 9% state sales tax will be applied
• Hassle-free returns
We do our best to provide our customers with the lowest possible price, a 30-day warranty, as well as a return and refund policy in the event that anyone is dissatisfied with the products for any reason.
We also invite you to partake in giving us reviews and feedback on our Facebook page because we would love to hear what you have to say. If you would like to speak to a live representative, feel free to contact us by calling 1-800-438-7516 or check out our website and simply fill out the contact form.
Need assistance? We are here to help. Send us an email at email@example.com or call (800) 438-7516 between the hours of 10:00 am – 4:00 pm CST.
- Returns Policy
All our products carry a 30 day in-store warranty or are covered under Direct Manufacturer Warranty unless stated otherwise. GearXS.com sells products in a variety of conditions such as New Retail Boxed, New - Bulk, OEM, Refurbished, Used. All product pages are marked with the condition of the product sold. It is the customers responsibility to read the entire product page before placing the order. Manufacturer Warranty may vary in duration from 30 days to 3 years. All products covered under Direct Manufacturer Warranty must be handled with the manufacturer before attempting to contact GearXS.com.
The limited warranty covers the following faults described below..
DOA (Dead on Arrival) implies that the product either cannot be turned on or be ready in use after taking out of the box. Buyer must report this situation to GearXS.com within 48 hours of receipt. If the item is not tested or examined by the buyer within the first 48 hours after the goods are received, the DOA returned policy would not be valid.
No further exception will be considered about the time issue. The 48 hours period starts from the time recorded as 'delivered' in the courier service's tracking system.
GearXS.com will replace or repair a DOA item, In the event that a replacement or repair cannot be made due to product unavailability or any other technical reason, GearXS.com will refund the buyer in full including the original shipping charges. A repair order may take up to 14 business days starting from the day when GearXS.com received the defective unit. GearXS.com has the right to make the final decision on whether a replacement or a repair process should be issued under any circumstances or situation.
Under any circumstances, GearXS.com reserves the final rights to approve any DOA replacement or a warranty coverage repair. GearXS.com also has the right to make the final decision on whether the issue pointed out by the buyer is considering a defect or not. In the event that a replacement or repair is not granted to the buyer, GearXS.com will send back the product back to the buyer; In this case it is the duty of the buyer to cover shipping costs.
The repair process by GearXS.com may take up to 14 business days upon item being received from the buyer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.