- Email This Seller
Wheel Counter focuses to provide excellent customer service while still maintaining industry leading competitive pricing. We deal with all major automotive brands to provide a large array of products for our customers.
With over 30 years of combined automotive experience, we are true professionals when it comes to giving your car the right touch. At Wheel Counter, we provide a powerful interactive shopping experience to make your automotive upgrade easy and comfortable.
- Returns Policy
For any reason you are not completely satisfied with your purchase, you may return the product(s) within 30 days after receiving the product(s) for a 15% restocking fee plus original shipping costs. All product(s) must be in its original, unused, sellable condition. If the returned merchandise is not in the same condition as it was when sold, we will not be able to process the return and the merchandise will be sent back at the buyer's expense. All products must be returned in its original box and/or packaging. Customers are responsible for all return shipping costs.
Special order product(s) cannot be returned due to the nature of the product.
If an exchange for a product is requested, the product(s) must still be in its original and unused condition. Customers are responsible for all shipping costs associated with the exchange. Shipping cost will be calculated at the time of the exchange and will vary depending on the nature of the product.
Errors made on behalf of Wheel Counter will qualify for a free return/exchange depending on customer's choice. No restocking fee will be charged.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.