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Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

We are an e-retailer with many years of experience and seek to provide the best deals in electronics. Our goal is customer satisfaction in all categories with every transaction and we have a professional customer service staff to resolve any issues that may come up, so do not hesitate to contact us! We are after a long-term customer relationship rather than a one time sale. Feel free to contact us with any questions or suggestions as we are here to help!

  • Feedback
  • Returns Policy
On-Time
Delivery
93.33%
Product
Accuracy
86.67%
Customer Service
Statisfactory
75.00%
269 Reviews (81% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 27
Justin B.
Ordered on 6/28/2017
Very frustrating 7/14/2017 11:06:04 AM
My first order with Newegg Marketplace. I was sent an item that I didn't feel met the Description. I contacted the seller and opened a Newegg case. It's unlikely I will order off of the newegg Marketplace again. I will stick with the other major marketplaces

For this seller, contact was VERY Slow, and I had to ask multiple times just to get a response. I finally gave up and stopped arguing with them. Took a loss on returning the item I felt was sent on their error
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Lois W.
Ordered on 5/12/2017
Thanks 5/24/2017 9:31:28 AM
Need more faster shipping...
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William M.
Ordered on 3/22/2017
Great Service 4/6/2017 12:38:39 PM
I would recommend this seller. The battery I purchased arrived quickly and was well packaged. The Phone Cellar is based in New York so if you are in the NE of USA there isn't much "road time" for items ordered from them.
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David B.
Ordered on 3/22/2017
No warranty but good 4/6/2017 9:00:54 AM
It's what it promises. It passed the water proofing test and is protecting my phone successfully.
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  • Didn't contact
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Aaron G.
Ordered on 3/7/2017
Stellar customer service 3/23/2017 7:03:09 AM
Thanks again, folks.
Wev really appreciate your excellent service!
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Anonymous
Ordered on 3/7/2017
Great Seller 3/22/2017 10:53:32 AM
Would do business again, item was true OEM as described, shipped almost 5 days faster than quoted
  • Yes
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  • Didn't contact
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Anonymous
Ordered on 1/26/2017
As described 2/13/2017 4:42:18 PM
The item was as described and performs better than expected. I would putchase from them again.
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Adam P.
Ordered on 1/10/2017
Missing items 1/26/2017 5:22:38 AM
Missing items on order. Has taken been 2 weeks and still nothing has been fixed,normally Newegg is very helpful but not this time
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Michael D.
Ordered on 11/17/2016
Great Battery! 12/9/2016 2:45:58 PM
I received the battery in under a week, with standard shipping. The battery appeared to be the same as the OEM one I was using. Charged up fast and has been working since. Can't ask for much more than that!
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DON J.
Ordered on 10/23/2016
So far so good 10/29/2016 2:09:23 PM
+ Shipped out my order quick
+ Ordered item arrived in working condition
= Packaging is minimal but good enough for my order
- Item was not exactly as I ordered. It's within compatible limits but product description and pictures should be updated to reflect this.
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Yvette R.
Ordered on 9/11/2016
Awful 10/3/2016 10:30:42 AM
I never received the product ordered. I had to call several times and finally requested for a refund. The shipment noted in my state and then in a different state. Never received item. Poor.. poor .. poor.. no message was sent from the seller to explain what was occurring. Never ordering again with this seller.
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Katherine S.
Ordered on 8/31/2016
Horrible 9/21/2016 8:02:15 AM
The batteries I bought for replacement of my phone held a charge for less than the original one I've had for 2 years. The batteries are completely dead after 5 hours. I emailed the company with no response. I contacted Newegg who contacted them with no response. I contacted Newegg AGAIN and now they say they will contact them again. A total waste of time and money. DO NOT BUY FROM THE PHONE CELLAR.
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Anonymous
Ordered on 8/4/2016
8/27/2016 3:27:14 AM
Product was advertised as "Refurbished" but arrived in the condition of a "Used" product. Unit was in a beat up original box , had scuff marks on it and the user manual was used. Unit works well and cost approximately $20 less than from Apple.
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Javier M.
Ordered on 8/15/2016
Communication good, shipping is terrible 8/25/2016 7:35:51 AM
The only positive I can say is that the company communicated to me very quickly. Had they shipped this product on time( 5 - 7 days) I would be enjoying my new router by now. I ordered this on August 15th. It is now August 25th and according to my tracking number, my item was still across the country as of last night. The only communication I received was that they apologized for the shipping delay. After that apology, it still took them 6 days to ship it. 6 days!!

UPS had an estimated delivery of the 25th, but now there is no date, which means more than likely I will not get my item until Saturday, August 27th or possibly Monday the 29th. That is absurd. I understand that my shipping was free, but I have never had to wait for a product from a third party supplier this long. I have received Items from China faster than with this company. I don't even have my product yet and when I do, I may re-edit this, however at this point, I am so upset. Do yourself a favor. If you have a chance between buying a refurbished Apple product from here or from Apple, just buy it from Apple. Shipping was free there as well, but they guaranteed two day delivery. Time matters in todays world and to wait more than two weeks for an item is completely inexcusable and unacceptable. I enjoy buying and supporting third party sellers. I am all about the little guy, but this is the worst experience I have had with any company.
The Phone Cellar Response:
We are sorry to see that you were not satisfied with your order. How can we improve your experience? Please contact us directly at info@thephonecellar.com if you need assistance with an order as we are here to help with any issues that may come up!
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Arun S.
Ordered on 8/11/2016
Disappointed 8/23/2016 4:13:55 PM
Creating a UPS shipping label but not giving the UPS the goods is very untrustworthy way of doing business,,,It makes me wonder why should I trust Newegg if they are partnering with the phone cellar.
The Phone Cellar Response:
We are sorry to see that you were not satisfied with your order. How can we improve your experience? Please contact us directly at info@thephonecellar.com if you need assistance with an order as we are here to help with any issues that may come up!
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Anand S.
Ordered on 6/5/2016
The battery the seller sent was defective 6/14/2016 10:55:38 PM
No
The Phone Cellar Response:
We are sorry to see that you were not satisfied with your order. How can we improve your experience? Please contact us directly at info@thephonecellar.com if you need assistance with an order as we are here to help with any issues that may come up!
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Ratna
Ordered on 11/4/2015
Great Seller! 11/18/2015 5:24:12 AM
Great Seller and Product as described as well as very fast shipping!
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Richard Hanson
Ordered on 10/22/2015
Poor communicator, wrong info on listing 11/13/2015 12:56:51 PM
Sent the wrong items and made no effort to get me the right ones. They were listed as 5' cables and they sent me 3' cables I had to go out of my way to get a prepaid return shipping label. Still waiting for newegg to sort this out and get me what I ordered.
This type of business transaction is supposed to be smooth and painless. I have wasted a lot of time on this $10 deal, including this review.
The Phone Cellar Response:
We are sorry to see that you were not satisfied with your order. Listing error was rectified and return shipping was covered via a prepaid return label for a hassle-free return process. How else can we improve your experience? Please contact us directly at inf@thephonecellar.com if you need assistance with an order before leaving feedback.
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Jay
Ordered on 9/1/2015
Beware of knock off items 9/9/2015 2:33:34 PM
Misleading sales - items are not as they appear. I just requested a refund but others should watch out.
The Phone Cellar Response:
Full description of the item was provided to the buyer before order placed. Why not contact us before leaving a bad feedback- we're always available to help! info@thephonecellar.com
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Anonymous
Ordered on 8/2/2015
misleading advertisement 8/9/2015 8:47:06 PM
Apple TV. Seller product description state "New". When I received the product it was an open box item without the shrink wrap. Upon closer inspection of the device, it was obviously used - smudge marks on the product. Sent email to seller. Zero reply. Buyers beware.
The Phone Cellar Response:
Full description of the item was provided to the buyer before order placed, and it is brand new- can contact Apple store for verification. Customer was offer 30 Day return policy to return the item if unhappy, but instead chose to leave hurtful feedback. We're always available to help! info@thephonecellar.com
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