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Online retailer of consumer electronics and general merchandise since 2008, with over 15 years experience in the home and mobile audio electronics industry. Our customer service team is excited to answer any questions you may have.
- Returns Policy
1. A copy of the RMA information MUST be included in the box AND the RMA number MUST be written on the outside of the box or your return will be returned to sender. Your item must be postmarked within 7 days of the above Return Authorization (RA) issued date. If an item is received, postmarked later than 7 days it will be returned to you, at your expense. The return MUST include this RA sheet, or your item will be delayed or refused.
2. Our Customer is responsible for incurring any necessary shipping costs to return the defective item back to us. We will cover any shipping charges to return your replacement item back to you at no additional charge.
3. All exchanges and refunds will be processed or shipped within 15 business days from the date received.
4. Your item may be sent back to the manufacturer for factory repair at our discretion. This would typically only occur if a new replacement item was not available.
5. Unless otherwise agreed upon, any item being returned for exchange must be in like-new condition and must be returned with all original manufacturer's packaging and packing materials, and must include all accessories and manuals that were originally included. Any item received back that is not returned in this condition will be refused and returned at buyers expense.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.