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For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Hakkatronics is one of the brand names of 7Brother Group. Since 2010, we have been keeping developing an exclusive range of products to meet most of the lighting applications for individual homes, public offices, warehouses, workshops, factories, retail stores, gardens, etc. Those products include our LED products for both indoor and outdoor use, like LED bulbs, LED spots, LED panels, LED downlights, LED tubes, LED flood lights, LED underwater lamps and LED in-ground lights.

Now we have offices in US, Denmark, Australia, Germany and all of our products are listed via our brand name HAKKATRONICS. You are welcome to contact us for more products details and if you are from Canada, we will be happy to seek the chance of partnership.

Thank you
Hakkatronics

Your attention please

During the past year, we were busy at building up the new manufacturing base, some of our sales team were in Chaos so many of our shipments were delivered into wrong destinations or even not fulfilled. We apologize for the troubles and we have writen back to some of our customers explained this, for those who's orders were delivered wrong please contact us immediately for refund or new products.

Bill
President of
Hakkatronics
Hakkalights

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86 Reviews (82% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 28
SCOTT J.
Ordered on 5/13/2016
Order sent to incorrect address, customer support email from NewEgg ignored by seller. 5/25/2016 8:39:20 AM
The order was placed through NewEgg to hakkatronics Marketplace. Upon checking tracking information I realized that my order was delivered to the wrong address. I contacted NewEgg via telephone and the customer service representative emailed the seller and copied the email to me as well. After more than two business days the seller had not responded to the email. I called NewEgg again. This time the representative gathered my information and forwarded it to the Marketplace support team to handle the issue. He was not able to issue a refund at this that time and stated that the seller must be given another opportunity to respond prior to issuing a refund. I called the telephone number for the seller that he provided and the call was not answered. The voicemail sounded like a generic cell phone service voicemail greeting. Considering my order has been confirmed as delivered to the incorrect address, and the seller failed to respond to an email from NewEgg on my behalf, I feel that I'm due a refund immediately, but I have no choice but to wait longer. I am very displeased with the handling of this error and have lost faith in the Marketplace options through NewEgg. I have shopped with NewEgg for over a decade and have been very pleased in dealing with them directly, but I feel like NewEgg should exhibit more authority over this Marketplace seller when the seller has handled my order and customer service issue so poorly.
Shenzhen Hakka Lighting Co., Ltd Response:
Hi Scott,

It's sad to see your bad review and it's a shame that my people didn't do their job properly. We published below information in June, please take a look on that.

During the past year, we were busy at building up the new manufacturing base, some of our sales team were in Chaos so many of our shipments were delivered into wrong destinations or even not fulfilled. We apologize for the troubles and we have writen back to some of our customers explained this, for those who's orders were delivered wrong please contact us immediately for refund or new products.

Please come back to us when you see this message, i need a chance to fix this problem for you.

Thank you
Bill
Hakkalights
Hakkatronics
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Edwin G.
Ordered on 4/14/2016
stole money 5/21/2016 5:26:09 PM
This vendor will not respond your emails, do not do business with these guys.
Item was shipped to wrong address will not replace or refund money.
Shenzhen Hakka Lighting Co., Ltd Response:
Hello Edwin,

It's a shame that my people didn't do their job properly. Please come back to us, we need a chance to fix your problems.

Sincerely,

Bill
Hakkalights
Hakkatronics
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D. Lloyd
Ordered on 10/19/2015
Useless, Unresponsive Supplier! 11/12/2015 6:10:43 AM
Unfortunately I can't give the supplier a zero rating - 1 star is too high! All 5 of the LED 40W equivalent Neons were defective. Supplier did not bother to get in touch with me or even Newegg for a return/refund. Would have been a great deal if even 3 or 4 of the lights had worked. Otherwise a total wash-out! DON'T bother with ordering from them!!
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iowachapman
Ordered on 12/2/2014
no support 11/4/2015 6:03:52 PM
so have had quite a few bulbs go bad a couple shortly after use, and their customer support never responded back. The light on the ones that do work is very good, but will not buy more due to no support and iffy product quality.
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Anonymous
Ordered on 12/6/2014
customer service wonderful 9/23/2015 6:56:52 PM
I had a problem with some bulbs. They kindly shipped me replacements - can't ask for more.
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JT
Ordered on 7/12/2015
Can't get response from vendor 8/10/2015 2:45:16 PM
Hakka 10 X E12 3W LED Candle Bulbs Candelabra Soft Warm White Light - 3000K AC85-265V, Golden Sharp Crystal Type - 25W Equivalent
Purchased these LED candelabra bulbs - were delivered quickly. Two (2) were defective. I contacted Newegg for instructions to get replacements.
I called but "I'm sorry the person you are calling has not set up a voicemail box". I sent email over two weeks ago explaining my problem and have not heard from them. IU don't want a refund, I just want the defective bulbs replaced.
Fro this experience, I cannot recommend them at all.
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CG
Ordered on 6/22/2015
Poor Quality - Poor Service 7/14/2015 6:42:26 AM
Received package very late. One bulb was in broken condition. Another did not work. Almost all have a crack on the top side. They all look like they are used. Most of them have scratches on the base and/or smudges & scratches on the glass. Overall they are of very poor quality.

Provided feedback and requested refund. Seller has not refunded money or contacted me with a solution.
Shenzhen Hakka Lighting Co., Ltd Response:
Nerver got any defective details proof, just ask for the refund!!!
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airstare
Ordered on 5/20/2015
Nice price, nice light bulbs 6/2/2015 12:29:02 PM
I am very pleased with the LED light bulbs which I ordered from hakkatronics Marketplace. They arrived pretty quickly, they work really well and the price of the box of six bulbs was extremely attractive, though I notice it has gone up a fair bit in the few weeks since I purchased them.
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Philip
Ordered on 3/2/2015
Happy customer 4/17/2015 8:58:34 AM
I purchased some LED tubes (to replace fluorescent tubes). This seller promptly answered a question that I had prior to the purchase, and the product shipped quickly and was well packaged. I plan to purchase more LED tubes through them soon!
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Happy in Michigan
Ordered on 3/30/2015
Good Customer Service 4/7/2015 5:45:58 PM
Communicate with e-mail with great success. Delivery as promised.
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jc
Ordered on 2/11/2015
Not really 2800K 3/5/2015 5:17:43 AM
I was skeptical because I'd never heard of hakkatronics. The LED bulbs were delivered promptly. The bulbs claim to be a 25-watt equivalent - we find them quite bright, certainly brighter than the 25W incandescents they replaced. However, the specified 2800K color temperature seems a bit off. I don't have a way of measuring the color temperature, but it's not what I would describe as "soft white". (maybe in the 3500-4000K area?). But the color works ok for our use (bathroom). Overall, a good value as these are the least expensive bulbs of this size and specification I could find on the web.
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JK
Ordered on 1/14/2015
Not what I ordered 1/20/2015 7:01:46 PM
I ordered a pair of LED bulbs with 2800 K spec, and that's what the order confirmation shows. But they shipped the 3000 K version, and the light has a greenish cast. If I have to pay for the return, it won't be worth it, and I'll avoid Marketplace vendors in the future, especially this one.
Shenzhen Hakka Lighting Co., Ltd Response:
Dear JK,

Thanks for your feedback.

Yes, You bought the 2 Pieces 5W Warm White LED Light Bulbs from Hakkatroncis, The Warm White Color Temperature is 2800K -- 3000k, Hope you can understand this. Of course, if you don't like it, you can return it and we can refund all your payment, Just so easy :)

Best regards
Hakkatronics
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Doug
Ordered on 12/28/2014
Surprise Customer Service (Positive) 1/16/2015 4:36:02 PM
I recently ordered some additional LED bulbs from Hakkatronics. Several days after I thought they should have arrived I checked tracking and found that they supposedly had already been delivered--but I didn't have them. I contacted customer service and in spite of the tracking info they sent out a new set, no hassle. Subsequently the "lost" order was found with some other items that had arrived that day and had been set aside. I contacted Hakkatronics, explained the situation and offered to pay for the additional bulbs or to return them at my cost, since the mistake was on my end. They declined, saying please just keep the lights. The amount of money involved was not a lot--$30 or so--but I was certainly pleased and surprised by the attitude. It does give one confidence that if something really went wrong they would stand behind their products.....
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Anonymous
Ordered on 12/7/2014
12/19/2014 12:38:26 PM
Had an issue with two bulbs. I contacted them and they were very responsive and quickly took care of the problem to my satisfaction. I would use them again.
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Greg
Ordered on 11/19/2014
Good bulbs 12/10/2014 4:40:32 PM
From what I can tell, hakka is selling bulk bulbs for low expense in the LED sections, after having a few of their products I'm seeing great results.. and I hope to see them continue to drive LED bulb prices down because that really needs to happen. They're friendly and each bulb is packed well that I have got.
Shenzhen Hakka Lighting Co., Ltd Response:
Hello friend,

So many thanks for your kind positive feedback, yes, Hakkatronice always welcome to you!!!

Thanks and Best regards
Hakkatronics
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Anonymous
Ordered on 10/12/2014
Ordered 10 watt bulbs, got 12 watt. 10/25/2014 9:36:54 AM
not what i ordered.
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shadow49
Ordered on 10/8/2014
Good product, worth the wait 10/21/2014 7:35:31 AM
These bulbs are good quality at a good price. Shipping took about ten days but product arrived in good shape. Would consider buying again.
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Anonymous
Ordered on 9/21/2014
Good seller 10/20/2014 8:48:17 PM
Seller is very responsive, Had a little problem with lightbulb but Seller respond and resolved it very quick. Highly recommended.
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Justin
Ordered on 9/29/2014
Thank you! Everything is perfect 10/20/2014 8:47:44 PM
Thank you! Everything is perfect
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Chris
Ordered on 8/8/2014
Nice Lightbulb 9/9/2014 9:45:26 AM
Light is nice and bright. No issues so far. Delivery took a little longer than estimated. At the time of order the estimated delivery was 3 - 5 business days, in reality it was about 12 days. No big deal.
Shenzhen Hakka Lighting Co., Ltd Response:
Dear Chris,

Thanks for your kind reply.

Yes, the shipping time is a little long, we're improvering the shipping way for you. We're planning send your items by UPS/USPS/DHL from Our Los Angles CA warehouse in the near future, Hope we can have a pleasure cooperation in the near future. Thank you.

Kindest regards
Hakkatronics
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