- Email This Seller
J&S Games is a 10+ years family owned and operated business. Thank you for checking out our company! We purchase a variety of products directly from publishers, distributors, closeout sales, volume discounts, overstocks, liquidations ETC & pass those savings onto our customers. We offer exceptionally low priced video games & accessories and much much more! We serve well over 100,000 customers per year & always strive to satisfy everyone. Your purchased is backed by world class customer support + fast & friendly service. That is our promise!
- Returns Policy
Returns are only accepted if returned back to us NEW AND FACTORY SEALED. We only sell new games on Newegg and will deliver them to you Brand new factory sealed. If you return it back to us opened from it's factory seal this will not be acceptable and we will send it back to you with no refund. NO EXCEPTIONS! Returns are accepted within 30 days upon your date of purchase. Buyer is responsible for return shipping costs. 15% restocking fee will be appied
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.