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- Email This Seller
Plutus Brands has been a leader and pioneer in offering products to organize and furnish homes, offices, and gardens. For over a decade we have searched for, and then tested products to find the best quality at the best prices. We now offer thousand of items on our site, with over 36,000 of them shipping for free. Over these many years we have established an excellent reputation with our Customers as well as the over 1000 vendors we deal with. Our vast experience has enabled us to find the most reliable manufacturers and products, which certainly has contributed to our success.
The business operates in our 40,000 square foot warehouse in Sun Valley, California. Our offices contain our customer support team, marketing, web development, inventory systems, accounting department, order fulfillment and shipping, and technical operations, which all support our Internet site.
We pride ourselves in having staff members that have been with Plutus for many years. Their experience and knowledge contributes greatly to our success. Many of our people started in our stores or warehouse as sales associates or order pickers, and have risen to positions of greater responsibility. Promoting from within, not outsourcing any functions to other countries, and offering to pay for work related education has created a loyal staff.
We are proud of our accomplishments and milestones like:
Plutus Brands consistently receives excellent customer reviews
Amazon last year- 94% positive reviews
Historically over 65,000 positive reviews at 91%
Over two and a half million customer orders placed and shipped.
- Returns Policy
Returns Policy :
Please call 1-888-523-1112 for return instructions. Customer service can be reached @ 888-523-1112 Business hours: Monday - Friday 7:30am-4:30pm PST.
Plutus Brands will accept returns within 30 days from the date that the order was received.
All returns must be:
-In its original packaging
-With all hardware and parts, including any assembly or instruction manuals.
Please note: altering an item in any way negates the possibility of a return
The customer is responsible for the return shipping fees, and the original shipping fee will be deducted from any credit. Additionally, if your purchase qualified for ??Free Shipping? the original actual cost of shipping for your item(s) will be deducted from your refund.
Plutus Brands does not provide return shipping boxes.
Plutus Brands recommends FedEx (Federal Express) and/or UPS (United Parcel Services)
For your protection all packages should be insured
Upon receipt and inspection of the returned merchandise, a credit will be issued to your account. All credits will be completed within 30 days, or no more than two credit card billing cycles. Any orders paid by check or money order will be refunded by check.
Some manufacturers charge restocking fees.
Return Merchandise Authorization (RMA) may be required
Undeliverable packages are considered returns; standard return refunds after notable deductions apply. Please make sure to include your correct address when placing an order
Since we are committed to shipping orders quickly, it may not be possible to cancel an order if it is already prepared for shipment or has shipped. Every effort will be made to cancel the order.
Cancelation requests should be made by calling us at 1-888-523-1112 Monday to Friday 7:30AM to 4:30PM PST. Plutus Brands will send an email informing you of whether the order was cancelled or not. If Plutus Brands cannot cancel the order you may refuse delivery or return it under the terms of our standard 30 day Return Policy.
We strongly recommend that you order all items carefully and should you have any questions please contact our professional U.S Based Customer Service team.
Please measure carefully to ensure that all assembled furniture will fit through entry ways, doors and stairs.
Some of our products are shipped from our California warehouse but most are shipped directly from manufacturers across the country. Returns can be handled differently.
White Glove delivery returns:
-Plutus Brands customer service department will need to be notified before the return of any White Glove delivery item(s).
-Customers wishing to return merchandise weighing 100 lbs or more are required to sign and return an authorization document confirming personal choice returns (Form will be provided by Plutus Brands customer service), all inquiries must be received within 30 days of receipt.
-Items weighing over 100 lbs will need to be returned via freight (Freight carrier of your choice).
Additional return information:
Should any returns get damaged or lost during return shipping the customer is responsible for filing any and all claims with the carrier. Plutus Brands will be unable to provide a credit for damaged or lost merchandise
After 30 days we reserve the right to refuse a return. The refund for any granted returns after such time will consist of store credit for item cost minus any applicable fees. Altering an item from its original condition in any way negates the possibility of the item being returned.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.