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- Returns Policy
Please note: the policies below apply when the customer wants to return an item on his own volition. Should an item arrive damaged or defective, rest assured that we will do everything in our power to repair or replace the item at no cost to you.
Please note: We pride ourselves on the speed at which we process orders.Most of the process is automated and therefore we cannot edit or cancel orders after they have been placed.
Most items that we sell may be returned within 30 days of delivery for a full refund, minus shipping and restocking fees (where applicable), provided you follow the instructions listed below.
All returns must meet the following conditions:
Must be within 30 days of receipt
The item must be brand new and unused
The item must be in its original packaging
The item must be completely clean, no cracks scratches etc.
The item cannot be on the non-eligible list below
Items not eligible for returns:
Due to hygienic regulations, bathroom products, such as commodes, raised toilet seats, grab bars, tub rails, bath lifts, transfer benches, bathroom wheelchairs etc
Oxygen tanks and tubing
Special order items
Any used product
Any item not in its original packaging
Any item specifically marked as “non-returnable” in the product description
Any undamaged item that is refused at delivery or if the carrier attempts to deliver 3 times and is unsuccessful will be returned to the manufacturer and will be subject to a 25% restocking fee as well as the cost of the shipping both ways
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.