- Email This Seller
SAM Labs is a London-based startup that was created by a team of engineers from Imperial College London and designers from the Royal College of Art. Our mission is to give everyone the tools and skills to build and shape the future of the Internet of Things. We want inventors of all ages to discover what is possible when given the powers of engineering, electronics, coding and making in a way that is fun, easy to understand and powerful.
We create toys that teach coding and creativity. Create your own inventions, discover programming and explore the Internet of Things. Each kit includes a selection of easy-to-use wireless building blocks that connect to each other in our award-winning drag-and-drop app. The blocks are wirelessly programmed in an intuitive and visual way which means that no wiring, soldering or previous coding skills are needed. Our kits make learning the basics of coding, electronics and integrating hardware, software and the internet accessible and fun. SAM Labs is empowering anyone to create and prototype their own inventions and make the Internet of Things come to life.
- Returns Policy
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.