- Returns Policy
If you are unsatisfied with your purchase from Upright Tech Ltd for any reason, you have 30 days from the date of delivery to request a full refund. You may return any product purchased on uprightpose.com (“Product”).
To qualify for a refund, all the following conditions must be met:
A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of the delivery date. To request an RMA, email firstname.lastname@example.org.
Anchor Returned product(s) must be in good physical condition (not physically broken or damaged).
All accessories originally included with your purchase must be included with your return.
The RMA number must be included along with your returned product.
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Upright Tech Ltd
If you return Product to Upright Tech Ltd (a) without an RMA from Upright or (b) without all parts included in the original package, Upright retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher.
Refunds will be processed and paid within 5-7 business days of Upright’s receipt of Product.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.