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- Returns Policy
You have 30 calendar days to return an item from the date you received it to receive a full refund (less shipping). Return shipping is paid for by the buyer.
You must have an authorized RMA number from All Smart Tech. Items returned without an authorized RMA number will not be eligible for a refund, repair or exchange.
For an item to be eligible for a full refund your item must be un-opened, unused, and in the same condition that you received it. Your item must still be in the original packaging.
You will be required to provide proof of purchase, such as your order number, as well as the reason for return.
Opened and used products can only be returned for repair or exchange at the discretion of All Smart Tech.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
The customer will be responsible for any and all shipping costs associated with the return of an item. Shipping costs are non-refundable.We will pay the return shipping costs if the return is a result of our error (you received an incorrect item).
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.