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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Flora Hydroponics is the southeast's leading distributor of commercial and hobby hydroponics supplies. We service small scale hobby growers and large scale commercial growers around the world. We maintain a full selection of commercial and hobby supplies. If you do not find what you are looking for on Amazon, chances are we have it. Call us at 800-470-6881 or email us at firstname.lastname@example.org.
- Returns Policy
Flora Hydroponics offers a 30-day return policy on most items purchased through our website, with the following exceptions:
Special Order items may or may not be returnable. If they are, they will be subject to a restocking fee of 25%, assuming they are in new condition and unopened. The manufacturer warranty, however, will still apply and the item will still be repaired or replaced if there is an issue during the warranty period. If an item is considered a Special Order item, it will be clearly stated in the item details. We encourage customers to contact us to find out the exact return policy on these items before purchasing them to avoid any potential problems that may occur.
Some items are too large to ship via UPS, FedEx or USPS and must be shipped on a truck. Please be aware that Flora will not refund shipping charges on items that are returned, and it is the customer's responsibility to pay to have the items returned back to us or the manufacturer. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.
*Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.
Unopened Items : If the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees and a 15% restocking fee. Special-order items, as well as items that are shipped directly from the manufacturer/distributor will be subject to a restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.
Non-Defective Items That Have Been Opened and/or Used: We can not accept returns on any openned or used items. A item must be returned in the origingal box with all of the instructions, warraty cards and manufacturer info to be eligible for a refund. These items will be subject to a 15% restocking fee.
Defective Items: During the 30-day return period, any defective items will be handled by Flora Hydroponics. After the 30-day return period, refer to the manufacturer's warranty. If an item is returned to Flora Hydroponics as defective, and it is determined that there was nothing wrong with the product, than you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.
Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.