- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
ThomaScreens is a large Online Reseller of Computers Parts and Accessories. Our goal is committed to provide every customer with outstanding quality at very competitive pricing and to meet customer satisfaction with our excellent customer service.
All of our items are brand-new and direct from the Source. We carry all kind of the LCD/LED screen panels for all Major Brands, Computer Parts and Accessories,
If you do not see the products you are looking for, please contact us. We will do our best to fulfill your order.
We focus on strong customer relationships, expedited shipping and feature a multi-lingual staff.
Our services include: a wide-ranging LCD screen manufacturer line-up, extensive warranty and same day shipping for orders placed Before 4PM EST. ( We Ship By FedEx, Smart Post and in Some Cases USPS)
We love hearing from you and there are so many ways to stay in touch, Live Chat, Creating a Support Ticket, Email, Phone, We Recommend for Fast Response Livechat (available M-F 9AM - 5PM EST), email and Support Ticket (average Response Time 4 Hours)
- Returns Policy
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return ThomaScreens.com reserves the right to charge a restocking fee up to 20% at ThomaScreens.com sole discretion. Return processing may take up to 5 business days from the time your product is received.
Products must be in the original manufacturers packaging, and shipped securely
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (ThomaScreens.com maintains serial number tracking).
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal, must have the seal intact and not tampered with.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.