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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

Mwave was founded in 1989, and is located in Southern California in the City of Walnut.

Mwave provides users with the highest quality service, which keeps our customers coming back. Not only are we conveniently available through the internet and e-mail for sales and service, but we have toll-free sales and service hotlines where you can speak to an actual live representative, who will give you the personal service you deserve.

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117 Reviews (73% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-18 of 18
Tuscany H.
Ordered on 8/5/2016
Never received my item 8/12/2016 6:57:40 PM
I purchased a BitFenix Spectre LED White 230mm Case Fan but never received my item. I can't even track my order. Seems that this retailer is very unprofessional based on recent reviews. They will be getting a nasty call soon.
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Dominic B.
Ordered on 7/1/2016
Horrible all the way around 7/18/2016 8:19:33 AM
I would NOT recommend this seller to anyone, Newegg looks bad for using them.
Promised 1 day shipping, charged 3x's the cost of the product for it, then does not ship for 1 day arrival.
I tried to cancel my order and was told it shipped and I could not, then was told shipping refund not an option
because the "1 day shipping" they offer was AFTER 3-5 business days!!!!!

Received partial refund and was told material shipped by Newegg, THEN I get email from seller saying "sorry, we will cancel your order. "
I thought, cool... they goofed, no harm no foul, they canceled the order...

13 days from date of order, NO material received and I am being charged on my credit card for the order!!

My office STOPPED due to the no "next day" shipping....
I had to source locally and pay extra charges...
and these people still tried to charge me!!

NEVER USE Seller!!!!
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pat m.
Ordered on 6/15/2016
7/11/2016 10:09:27 AM
I ORDERED A COMPLETE COMPUTER RIG , KEYBOARD, AND A PRINTER AND YOU GUYS SOMEHOW CANCELLED MY ORDER. WHEN I DISCOVERED THIS I CALLED AND A GIRL IN CUSTOMER SERVICE WAS VERY UNAPOLOGETIC AND ACTED AS IF THERE WAS NOT A PROBLEM. SHE SAID YOUR ORDER WAS CANCELLED, IS THERE ANYTHING ELSE I CAN HELP YOU WITH . YOU THINK ???
NEEDLESS TO SAY YOU GUYS HAVE GONE DOWNHILL IN MY OPINION AND I FOUND EVERYTHING ON AMMAZON !!!
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Anonymous
Ordered on 5/27/2016
WORST EXPERIENCE EVER! DO NOT BUY FROM M-WAVE EVER! 6/30/2016 8:54:12 AM
My company was looking to purchase 2 Dymo Rhino 5200 Label Maker Hard Case Kits from Newegg. We found a price of around $47.00 and some change on the Newegg website the Friday before Memorial Day. Due to their being "Holiday Sale" advertisements all over Newegg.com, we felt we were getting a special deal on this. This was NOT the case. The Kits advertised were sold by a company named M-wave. M-wave sent us 2 boxes of yellow FILE FOLDERS. After not receiving our order as expected, we then reached out to Newegg who quickly placed the blame on M-wave. We then contacted M-wave, who told us it was Neweggs fault, due to a "skew error" when they post to Newegg and that "They do not and have not carried this item ever", yet it was STILL being advertised on Newegg.com by their company. When Newegg and M-wave found out about the mistake they quickly tried to hide it on the back page of the listings, but did not take it down for over 24 hours. To make matters even worse, we then found on M-waves website the Dymo Rhino 5200 label maker kit FOR SALE!!!! This company is the worst out there and Newegg has done nothing to make anything right with my company, nor has M-wave. Bad customer service, bad business, just poorly handled all around and nobody will own up to the mistake. Better Business Bureau investigations need to be had on this company. DO NOT BUY FROM THEM!
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stephen w.
Ordered on 1/9/2016
Do Not Purchase From this Seller (BUYER BEWARE) !!!!! 1/15/2016 5:51:17 AM
Ordered a New Zmodo Security System and Rec'd it without the Hard Drive- Case was all scratched up and missing screws - When emailed the seller they sited a Listing error that the system did not come with a hard Drive - However 3 weeks prior ordered the very same system from them and it had a Hard Drive- Cannot contact them - Check BBB before purchasing from them
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Mark B.
Ordered on 12/20/2015
Would never buy from seller again 1/9/2016 11:58:02 AM
Lamp only lasted 2 weeks before I started to have issues with it. Would never buy again, I'm better off paying $160 from a dealer and I know the lamp will last for 3 years. Lesson learned
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bobby
Ordered on 11/17/2015
send wrong items finally aplozied and refund u r amount 11/23/2015 1:46:54 PM
no words to say anything....

ordered table got notepad finally saying sorry and convinced me to return my amount

No proper response from both siaded
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Z
Ordered on 11/16/2015
pi$$poor 11/18/2015 2:53:46 PM
Sent wrong item, got ripped off, never again. Bait and switch tactics, I ordered a wireless keyboard and got a box of rubber gloves instead, useless to me. Item was advertised is a keyboard, even the picture of the keyboard is present, but I was wondering why the picture of the box of gloves was there, no description for it, but that is what they sent me instead. I am outraged. I have ordered from the site for years without this kind of problem. Seller will not respond to my attempts to contact, I need a refund now and will never get it.
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Not Happy!
Ordered on 9/8/2015
Messed up order 9/17/2015 11:17:53 AM
Ordered 3 of the same projector lamps, and received 3 different ones. Received an email stating a return shipping label was attached, there was no attachment. Replied letting them know this, haven't received a response since...that was 2 days ago..
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underwhelmed
Ordered on 2/3/2015
Lacking in customer service. 2/25/2015 2:53:32 PM
Waited 10 days to receive wrong product. Promised 2 day shipping on right product as soon as UPS confirmed that I had shipped the wrong product back. Dropped wrong product off a UPS next day. Waited 10 more days before right product showed up. Never received any tracking information. Customer service could have saved the day, but they didn't seem to care about my future business, so I have no choice but to give it to someone else.
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Shroomer
Ordered on 11/27/2014
Met expectations 12/26/2014 1:11:26 PM
Shipped fast and arrived on time before Xmas... Would do business again.
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Dead TV
Ordered on 9/24/2014
Bulb quit after 3 weeks 10/23/2014 9:03:57 PM
I bought a replacement bulb for a Mitsubishi DLP TV. After 3 weeks of use, it burned out.
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Anonymous
Ordered on 5/6/2014
Sent wrong part 5/13/2014 12:33:32 PM
They sent the wrong item which was fine, it happens. What they sent was BL-FP180B lamp for projector, what i ordered was WD-60C9 lamp for T.V.. They refused to admit they messed up telling me i would have to pay to send it back, though it was their mistake not mine. After wasting a hour on the phone with them they finally said they would send me a shipping label to send it back. They never did, still waiting for them to care about their customers. DON'T BUY FROM THEM.
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sf
Ordered on 10/23/2013
Avoid this company at all costs. 4/14/2014 5:48:09 PM
Comments: Bought a replacement lamp for our Mitsubishi projector. Thing died 1 week outside of the 150 day warranty. No where near the 1500 hours one would expect the bulb to run. Died with no warning. Got nothing but a big blow off from the seller.

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We are sorry to hear you are having issues with your item. *However this item only comes with a 5 month warranty from the initial purchase date. Unfortunately we would not be able to assist you with any returns.* Sincerely, Customer Service (1448)
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Mark U.
Ordered on 4/6/2014
Original TV Lamp for Mitsubishi WD-60C8 with Housing, Philips / Osram Bulb Inside, 150 Days Warranty. 4/11/2014 2:20:22 PM
I saw a couple of bad reviews... so I thought that I would give my experience with this company. I purchased a Original TV Lamp for Mitsubishi WD-60C8 with Housing, Philips / Osram Bulb Inside, 150 Days Warranty. This is a older TV that I gave to a neighbor. I ordered the bulb on NewEgg. Product arrived in 5 days via UPS. I un-boxed. I installed. Everything worked perfectly. This is the way internet transactions are supposed to work. No complaints and I would buy from this company again based upon my purchasing experience.
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ektor harry
Ordered on 1/8/2014
1/20/2014 5:11:50 PM
pleased with service
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dave
Ordered on 11/26/2013
Bad Lamp 12/11/2013 1:33:14 PM
I would give zero stars if possible. The lamp wasn't wired right. After trying to get it into the projector, it shorted it out and ruined the projector. Trying to get some satisfaction, but only being forced to jump thru hoops. I have given new egg thousands in business the last couple of years. No more.
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Anonymous
Ordered on 8/11/2013
Broken 9/29/2013 10:34:18 AM
The bulb I purchased was broken upon arrival. I unfortunately didn't discover this until a month later and can't get an RMA for it.
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