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SimpalTEK Nexx Home is a provider of smart home automation and control solutions. We are the developer of popular products such as Nexx Garage and Nexx Plug. Our goal is to simplify smart home technology for the connected world.

  • Feedback
  • Returns Policy
On-Time
Delivery
97.78%
Product
Accuracy
95.56%
Customer Service
Satisfaction
91.30%
45 Reviews (96% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 21
Anonymous
Ordered on 2/3/2019
Awesome functionality! 2/19/2019 3:19:17 PM
Extremely simple installation. Great user interface.
  • Yes
  • Yes
  • Yes
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Gill S.
Ordered on 1/18/2019
Excellent Experience 2/4/2019 7:21:58 AM
Very pleased with the item, and the promotional price!
  • Yes
  • Yes
  • Yes
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Steve M.
Ordered on 1/17/2019
Difficulty in starting the refunding process 2/2/2019 8:17:34 AM
Tried to get the refund process started through the "seller" and was told NewEgg WAS NOT AN AUTHORIZED dealer of NEXXGARAGE products! Finally got an return shipping label from NewEgg
  • Yes
  • No
  • No
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Evelyne D.
Ordered on 1/17/2019
So far so good 2/2/2019 6:16:50 AM
Haven’t installed the item yet due to cold weather.
  • Yes
  • Yes
  • Didn't contact
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David F.
Ordered on 1/17/2019
On time and exactly as advertised 2/1/2019 5:46:33 AM
Got the unit, installation took less than an hour and it worked perfectly with my garage opener. Be sure to check first before ordering it to be sure its compatible with your opener. Software had a bug and the company responded to my question right away and it just so happened an update came out a few days later that fixed the bug. No more turning around to see if i closed the door when i left home. Love it
  • Yes
  • Yes
  • Yes
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DAVID G.
Ordered on 1/16/2019
1/31/2019 9:34:07 AM
Still working out interaction with GEO-FENCING, as it does not automatically operate with IOS as described. Did work out-of-the-box without additional interface required with older model garage door opener, even though it was on the list of non-supported models. Contact with Customer Service stated that an interface was available if it did not work, but that was not necessary once set up and operational. Not sure why GEO-FENCING remains a challenge, as border(s) have been changed to initiate action(s) in closer proximity to home with no success.
  • Yes
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russel f.
Ordered on 9/10/2018
failed to be up to date 11/5/2018 12:07:52 AM
product ran on older WiFi network and was not compatible with my Android Phone.
Help line basically said I was F*ed.
Returning the product want great. Thanks Newegg. This is why you buy through Newegg.
  • Yes
  • No
  • No
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Michael T.
Ordered on 9/26/2018
Super purchase. Fast delivery, Easy install, Great product. 10/11/2018 10:48:30 AM
This is a product I really needed. All the parts to install were included, including screws and tape. Awesome directions which need to be followed exactly.
  • Yes
  • Yes
  • Didn't contact
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samuel a.
Ordered on 7/28/2018
Great product 8/13/2018 5:53:47 PM
Took some time to install. Had to run wire for sensor . would be nice if sensor was wireless. Great product. Works flawless.
  • Yes
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Gary C.
Ordered on 5/2/2018
Great product, even better customer service 5/25/2018 4:34:50 PM
Shipping was quick, packaging was good. The installation went fairly well, depending on your door, setting up the sensors can be tricky. It worked perfectly for a week and then it wouldn't respond to my wife's phone. The next day there was a problem on their end that allowed us to open and close the door, but the notifications and status didn't update. The bright side was throughout the 2 days of problems, customer service was quick to respond and extremely helpful.

Everything has been working great since. I only knocked off one star because it wasn't exactly a smooth start. If the problem doesn't recur, I would update my rating to 5 eggs.
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Anonymous
Ordered on 3/24/2018
Good Product 5/20/2018 8:41:18 AM
Its good product but i had issues couple of times. And both times when i was away from home and that was scary . Because I opened the door and wasn't able to close. And have to ask family to close the door. Just be aware of that.
  • Yes
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  • Didn't contact
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Ricardo S.
Ordered on 5/2/2018
Shipping wasn't on time 5/18/2018 7:59:01 AM
Good product
  • No
  • Yes
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Kenneth P.
Ordered on 5/2/2018
Simple Effective Smart Upgrade 5/18/2018 6:00:53 AM
The controller is small and relatively easy to install. The sensors were a little tricky based on where you have to install it and how long the wires are but if you're a little handy you can figure something out. The APP is a little wonky and at least on my android phone wants to always be open and active. If you "X" it out it will pop up again a minute later. The fingerprint authorization also has some issues. With the said, the customer support I received was very good. I had some problems getting a "shared" account to work with the auto open feature within a geo fence. Works fine now. Both Alexa and Google Assistant work great.
  • Yes
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Joseph S.
Ordered on 3/4/2018
Very good...so far. 4/11/2018 2:52:40 AM
Item works just as stated. Only had it for two weeks and so far no issues. I had to adjust range once for auto mode, worked as stated.
  • Yes
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  • Didn't contact
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jack d.
Ordered on 2/23/2018
Have all way had very good service with this vendor 3/12/2018 2:59:43 PM
Yes I would recommend this product
I like that you can set this up and know the name of the person that is coming and going thru the garage.
I am tracking eight people right now with this and no hiccup as of yet.
  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 2/20/2018
Great Garage Door Opener. 3/9/2018 4:26:20 AM
Highly recommend. I now know when the door is opened or closed. I can open it remotely. I can verify that the door is closed(old age security). Love the Beta version of the automatic door opening as I drive in the driveway. Super easy to install and set-up. Wife and parents share on the phones and now have access to the garage without have to purchase more remotes or try to configure Homelink.
  • Yes
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  • Didn't contact
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Anonymous
Ordered on 12/10/2017
Great product, easy to install, total piece of mind! 12/27/2017 7:32:05 AM
This is a solid, easy to use opener that works great with Alexa as well as with the app on my phone. I can open it from anywhere, double check that I closed the door, and even lock it down for the night. Love it. Really easy to install. So far, after a month, works perfectly. If you ever turned your car around to check if you closed that door or had someone break into your car to get into your garage or house, this is the product for you. Of course you should go to the website to check the compatibility of your opener. I didn't, but was relieved when it worked fine.
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Arden H.
Ordered on 11/26/2017
12/24/2017 8:03:00 AM
I would buy from this seller again. Very satisfied with the garage door opener and the price was good as well.
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  • Didn't contact
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Anonymous
Ordered on 11/24/2017
Difficult set up 12/11/2017 4:38:30 AM
Installed opener and it would not recognize the closed door sensor, instructions said to return the sensor if problems were encountered. No troubleshooting instructions were included, the LED on controller would flash when sensor was activated so that was not the problem. The problem was the controller was not sending the information to the app. After resetting the controller 3 times it finally was sending the proper information to the app. and worked correctly. What should have been a 1 hour project turned into 3 and a frustrating experience. The opener is working now as advertised but the problems with instillation have left me believing more time in needed in product quality improvement.
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  • Didn't contact
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Paul R.
Ordered on 11/11/2017
Just as described 12/1/2017 4:43:12 PM
I wouldn't hesitate to buy from this seller. Got my item in a timely fashion and it works flawlessly. So it's not junk they are selling. I never contacted the seller, but I contacted the maker of the item I was buying. I only had questions about the item and they answered them for me.
  • Yes
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  • Didn't contact
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