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About Us
OneCall isn't your average online retailer. Among the earliest to sell consumer electronics online, OneCall has been around more than 24 years as the online arm of Huppin's Hi-Fi, Photo & Video, a cornerstone of retail electronics in Spokane, WA. Privately owned and operated by the Huppin family, OneCall is the latest addition to a family business that started back in 1908.

OneCall will impress you with our ability to combine top-tier customer service AND ultracompetitive pricing. We're happy to take your questions, we update our pricing daily and we deliver on time. Its no surprise, we have the customer ratings to prove it: A+ Better Business Bureau Rating, A Rated Google Trusted Store, Elite Status on StellaService.

Fast, Safe Shopping
Shopping online at OneCall is fast, easy, and secure. We test and certify our site every day using McAfee Secure to protect your information against identity theft and credit card fraud.

Expert Advice
Our Spokane, WA, call center staff is highly trained, experienced, and non-commissioned. At OneCall, we pride ourselves on our ability to answer all your questions about technology, product compatibility, quality, performance, connectivity, and much more.

Quick Shipping
OneCall uses ground shipping services as our standard shipping method. We process orders as late as 4 p.m. Pacific Time, so most orders ship the same day. Oversized items, such as large TVs and certain speakers, ship via motor freight; for additional safety, we strap these items to individual custom pallets and monitor them with ShockWatch™ devices.

OneCall's Award-Winning Customer Service
At OneCall, we're committed to exceeding our customers' expectations - and that's earned us high marks from several major publications and retailer rating websites.

  • Feedback
  • Returns Policy
On-Time
Delivery
96.93%
Product
Accuracy
97.81%
Customer Service
Satisfaction
98.47%
564 Ratings (97% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 113
LARRY M.
Ordered on 10/5/2019
Good Price, quick delivery 10/18/2019 5:41:50 AM
Looking of an upgrade to my old stereo. Wanted to enhance tv sound and support remote speakers without breaking the bank. Found just the right product with a refurbished unit. It arrived looking like a new unit with all components in sealed plastic bags. Really satisfied.
  • Yes
  • Yes
  • Didn't contact
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Brian R.
Ordered on 10/1/2019
Everything went well. No problems. 10/12/2019 5:03:21 AM
I live on the opposite side of the US from seller the seller and shipping took about 4 days. Price was good, so I'm not complaining.
  • Yes
  • Yes
  • Yes
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Ron Y.
Ordered on 8/21/2019
Good price and delivered as expected 9/5/2019 10:09:51 AM
The AV Receiver was as advertised. Shipping was on time as advertised. Not fast shipping but the cost savings were worth waiting a few extra days.
  • Yes
  • Yes
  • Didn't contact
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Richard C.
Ordered on 6/30/2019
They are all ok 7/16/2019 3:50:30 AM
PayPal creates havoc when making multiple purchases.
  • No
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  • Yes
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James D.
Ordered on 5/19/2019
Very good Packaging 5/31/2019 2:53:14 PM
The POLK speakers they sent arrived fast and were packaged extremely well. Brand new and in perfect shape. They sound great! I will be making additional purchases from them.
  • Yes
  • Yes
  • Didn't contact
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IAN B.
Ordered on 12/15/2018
Very nice speaker stands 1/1/2019 7:43:35 PM
These were final part for a major upgrade in the 'cave'. Easy to assemble and look very nice. Very sturdy too.

I won't knock a star but the 12 AWG that I'm using won't really fit in the holes on flat part of the stand but that's because the type of wire I'm using houses both in a sleeve. I'd essentially need to cut the sleeve back to run the wires separately through them.
  • Yes
  • Yes
  • Didn't contact
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Nicholas S.
Ordered on 12/18/2018
Received Clearly Labeled Open Box Item 12/25/2018 7:22:24 AM
I received the JBL FLIP 4 in a box clearly labeled with "OPEN BOX", despite the listing not mentioning anywhere that the item was not in new condition.
  • Yes
  • No
  • Didn't contact
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Joshua D.
Ordered on 11/26/2018
12/22/2018 1:55:23 PM
Sounds good does the job
  • Yes
  • Yes
  • Yes
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Michael K.
Ordered on 12/3/2018
Excellent 12/17/2018 1:23:51 PM
Item just as described, great communication and fast shipping! Thank you!
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WILLIAM W.
Ordered on 11/29/2018
12/14/2018 1:22:00 PM
tanks again!!! very happy
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Ward J.
Ordered on 11/26/2018
12/9/2018 5:37:00 PM
Easy as 123. Nice job!
  • Yes
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  • Yes
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TERRY H.
Ordered on 11/5/2018
My first stop 11/20/2018 2:34:40 PM
If you need a good quality speaker this is the place to go
  • Yes
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  • Didn't contact
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David E.
Ordered on 9/25/2018
Open box Onkyo Tx NR575 11/3/2018 12:40:08 PM
I purchased this unit about 5 weeks ago via newegg thru OneCall, and was pleasantly surprised when Fed-x delivered it (after dark) a couple of days later. Packaging perfect, I would say like new but what do I know?, I'm still not gonna leave a rating until it's installed and hooked up. Well here I am leaving rating...Wow! *****
  • Yes
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  • Didn't contact
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George D.
Ordered on 10/5/2018
No problems! 10/20/2018 5:27:06 AM
Everything worked great. The process was quick and also the delivery was right on time.
Product was double packaged and in excellent condition on arrival.
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Joseph P.
Ordered on 9/30/2018
Order confusion 10/19/2018 3:20:18 AM
I was provided a tracking number on Newegg that did not match the sellers tracking number, and I never received this order. Asked for a refund, and was promptly given one.
  • No
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1 out of 1 people found this review helpful. Did you?
Hebert G.
Ordered on 9/26/2018
Alright 10/10/2018 4:47:10 PM
Receiver is an older model so front display clear panel was coming off but pushed it back and settled again
  • Yes
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  • Didn't contact
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SETH C.
Ordered on 9/18/2018
A game of smoke and mirrors with OneCall (plus the item sold, was broken upon arrival) 10/4/2018 8:13:47 PM
I can't use the enhanced features due to the inability to charge. I don't recommend seller "OneCall" to anyone. Also, they packaged it in a competitor branded box!

I have attempted to purchase with OneCall prior to this, for a clearly misprinted price on a LG 65" 4K OLED TV. When I called them, "Page" had picked up and said they cancelled it because it's no longer being sold by them or out of stock. Me being upfront cause it was silly to begin with, I said that's incorrect and said it's because of the typo on the price. she admitted to lying and we both laughed cause we knew it was stupid to begin with. I then said, well I'd still like to buy a TV from them anyways and I'd be willing to pay the for a refurbished or even a broken TV so long as it was just the speaker that wasn't working. Page then told me that they only sell new items and couldn't help me.

So later that day I checked the seller's page on NewEgg and sure enough, there is refurbished items and that Page had lied to me again. At this point I was upset and just wanted to point out that their customer service wasn't what I had expected. Because they had voided my order, I wasn't able to review OneCall at all and NewEgg's customer service refused to allow me to review them after the fact. So I went on and bought Cleer DJ Headphones from them just so I could write this review. They offered this model in both New and Refurbished Condition. While I was willing to be upfront from the beginning, I would at least like an honest response instead of what I experienced with Page.

As for the headphones being broken upon purchase, I wont be returning them regardless. These are my trophy and I will display them proudly at home. Right next to the 70" 4K TV I had bought the very next day at a local store instead.

As for NewEgg, you dropped the ball when i spoke with one of your representatives on this too. I at most was going to give 3 eggs for OneCall, but because the Item I purchased was also defective. I am dropping it down to 1 egg. It wasn't about the money, it was always about the service.

I still love you NewEgg regardless.
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2 out of 3 people found this review helpful. Did you?
Bill B.
Ordered on 9/10/2018
Much better than described ! 9/26/2018 7:25:05 PM
The listing said refurb, but I sincerely believe it is new, if not I can't tell. Worked perfect out of the box, arrived promptly and a day earlier!

Thanks!
  • Yes
  • Yes
  • Didn't contact
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Clifford H.
Ordered on 9/5/2018
Good prices, great delivery. Will use again. 9/19/2018 6:06:55 PM
Recommend to all.
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John S.
Ordered on 8/14/2018
So far this seller delivers 9/4/2018 9:00:06 AM
I purchased the Denon X4400 refurbished and it was delivered and looked brand new with all original packaging. Works great so far.
  • Yes
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