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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
Founded in 2003, BTEcomputer, specializes in computer hardware and software products. Our goal is to provide best prices, unbeatable service and build lasting relationships with individual customers, corporate clients and resellers. Over years of operation, our ambitious team has extended our products line from Consumer Electronics to include Household Products, Health & Beauty, and Fashion products. As you can see here, the advanced BTEcomputer ecommerce site has been built for this purpose and will continue to be updated to meet our client's expectations.
BTEcomputer is headquartered in Toronto,ON we maintain warehouses across Canada, USA, Hong Kong and China. With our strong connections with leading manufacturers and distributors all over the world, we are able to offer the highest quality products at market leading prices to our savvy customers.
Main Office (Canada):
Unit #11, 270 Esna Park Dr.
Markham, ON,L3R 1H3, Canada
Tel: (905) 480-0618, Fax: (905) 480-9597
- Returns Policy
We try our best to provide customer quality products and services. If for some reason you are not completely satisfied with your purchases, please contact us within 30 days of order. We would like the opportunity to work with you to solve your issues and ensure your satisfaction. However, in the case of you still wish to return your item, here are a few things you should know:
You must request the RA (Return Authroization) from us within 30 calendar days from the day of order.
We do not offer return for certain products such as consumable products includs but not limited to : software, blank CD, DVD discs, battery, ink and cartridges or anything offered "as is" or "Non-returnable" in detail product information
Defective items can be returned for exchange.
Non-defective returns must be unopened, unused product in it's original condition.
Please note all returns need to be returned to our Canadian office. You are responsible for shipping the item(s) back to us and for the costs associated with that shipment.
Returns from U.S.A. must indicate the returned product as a defective return and declare product value on the customs form ($5 value) otherwise the return might get stuck in the border custom office.
Please pack the products properly and ship back return with tracking number. We are NOT responsible for any package lost or damaged during shipping.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.