Skip to: | |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

PetSolutions started online in 1996 and was built on the same strong principles of value and customer service that we have believed in since beginning in the pet industry back in 1950. We specialize in aquatics, dog & cat, bird, pond & wild bird, reptile and small animal supplies. We also offer a wide selection of live pets in aquatics & reptiles. With our 15,000 items in stock, we are sure to have the items to fulfill your pets’ needs.

Please note, orders received after 5 PM EST on Friday will ship out the following Monday.

  • Feedback
  • Returns Policy
75 Reviews (84% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
2 egg
0
0%
Reviews 1-20 of 24
Nabell131
Ordered on 9/1/2014
Love This Company 9/22/2014 8:10:14 PM
Price, Product, Shipping Time and Customer Service is exceptional. I've placed many orders from PetSolutions (Including live stock) with no problems. I will be placing future orders and would highly recommend this company to friends and family.
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Anonymous
Ordered on 7/13/2014
Terrible service 7/19/2014 10:59:27 AM
I received broken merchandise from this seller, and when I called customer service to arrange a return I was accused of 'gaming the system.' I will never do business with this company again.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
sha2nanigans99
Ordered on 6/13/2014
Poor quality keyless lock 7/4/2014 3:50:15 PM
PetSolutions Keyless Lock flimsy -- couldn't lock a locker. Lock came packaged with PetSolutions Catalog -- 100 pages, 8 1/2 x 11".
Shipping cost was 2/3 of total. I've been had -- duh!
It appears that I paid for a magazine that I never asked for, never wanted and will never use. Lined my bird cage with catalog. Returned keyless lock. Never again PetSolutions . . .
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Disappointed
Ordered on 4/21/2014
Missing items 4/30/2014 5:36:17 PM
Sent an email about issue and got no response. Description says:

Complete Kit for Guinea Pigs. Includes Large My First Home Cage, 2 lbs. of Guinea Pig food, water bottle, food dish, Nuti-nibbles treat, pine bedding, and a Ka-Bob treat dispensing toy.

We did not receive the Nuti-nibbles treat nor the Ka-Bob treat dispensing toy. Price was okay but it seems like false advertisement.
  • Not answered
  • Not answered
  • Not answered
2 out of 2 people found this review helpful. Did you?
Ricky
Ordered on 4/4/2014
PetSolutions Anytime!! 4/27/2014 8:12:03 PM
Ran out of Koi Food so I bought a little container from my local pet after I placed my order for a 25lb. bag of Koi's Choice through Newegg. The order arrived within 3 days of my placing the order! This is the second time I've made this same order and PetSolutions don't even give my fish a chance to get hungry! Thanks Guy's, Newegg can definitely use more sellers like you guy's that's for sure.......... Ricky'
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Surreal
Ordered on 3/19/2014
Received products pretty quick, but... 4/3/2014 5:28:23 PM
The packaging was really beat up. Not entirely the fault of PetSolutions, but some of the metal rods in the box were nearly parts of the product were sticking out of the box. They could have easily fallen out entirely and lost if the shipper wasn't at least somewhat attentive to push them back in and keep them in the box.

The box on the other was mangled enough where I couldn't get the product out of the box. Upon removing it, found a broken plastic spacer on the gate when installing it.

Figured I could contact the manufacturer, but they don't even have a working website yet.

Not worth paying a ton of money to return it, I could have just bought it locally then for an extra $20.

Not impressed at all and will look elsewhere in the future for pet purchases rather than PetSolutions.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
reddog
Ordered on 11/8/2013
Great seller! 11/14/2013 6:13:32 AM
I received my items very quickly and in great condition. Thanks!
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
4./JG53_Badger
Ordered on 5/1/2013
My review 6/1/2013 9:45:41 AM
Packaged well from shipper and the filter works perfectly. I give this product and A+++ rating. I am using it as a refugium filter too...
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
ntime60
Ordered on 3/24/2013
Pet solutions rocked 3/26/2013 1:57:53 PM
I ordered live sand on Sunday and it arrived on Tuesday before I was notified by newegg that it had shipped. I'll definitely buy from this retailer again.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
flapless
Ordered on 12/31/2012
Missing items 1/21/2013 1:03:02 PM
I did not receive the pet flaps. I ordered 2 but only received one. The invoice in the package I received says "2 pet flaps" but there's only one. I emailed newegg about this and they told me that I would need to call the vendor instead. I don't do phone calls or direct human interactions, else I would have gone to the pet store to get those flaps.
PetSolutions Response:
I apologize for the issue! We will get a set of cat flaps sent out to you today. If you ever need to reach us, please feel free to use the "Email This Seller" function on our company profile page, as well.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 11/1/2012
Wrong product 11/16/2012 7:36:07 PM
I tried to order the correct 13" bulbs, but received the wrong - like - 21" bulbs.

Bummer, as the box is so big, it is a pain to send back.
PetSolutions Response:
Hi Susan

I apologize that you received the 24" bulbs. However, the listing does state in the title that the listing is for the 24 watt 24" CoraLife High Output T5 Bulbs.

If you would like to return the item for a product refund, please feel free to do so. We will get the product price refunded to you as soon as we recieve the return.

Thanks -
Kristen
Web Coordinator, PetSolutions
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Chamarith
Ordered on 10/26/2012
Good seller 10/31/2012 4:39:22 PM
Although I could have saved a few dollars by purchasing this item elsewhere, I prefer doing business with Newegg.
There was a minor problem with placing the order, but was quickly resolved by the seller. Customer service is very important to me, and Kristen, at Petsolutions was very impressive with the way she handled the problem. She was professional and personable. I paid $3 extra for expedited shipping, and my item was shipped the same day. I received it 3 days later.
I have purchased several items from the Newegg Marketplace sellers, and have had nothing but positive results.
PetSolutions Response:
Thanks so much, Charles!
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Chris
Ordered on 10/2/2012
marineland emperor 280 10/5/2012 11:52:56 PM
I was Extremely surprised at how well my item was packaged. I order stuff all the time and PetSolutions has by far the best packaging and it gave me confidence knowing my stuff won't get damaged in shipping. I bought 2 day shipping and they even upgraded it to overnight shipping when they could of just pocketed the extra money. Overall I'm pleased and a new loyal customer.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Ala cat
Ordered on 5/11/2012
SSScat 5/28/2012 3:13:46 PM
Works well as a deterrent. Not able to find any refills on the market and have heard that the manufacturer may be discontinuing this product. I hope not because it's a product that works even when we are gone so the cats do not relate the spray sound to any action we do. Only problem is that the sensor sometimes does not detect motion and will not spray, or it can be over sensitive and spray if the light is marginal in the room.
PetSolutions Response:
We are supposed to have refills, but they are currently backordered until 6/19. Hoping they come in as scheduled!
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
fancynancy
Ordered on 5/7/2012
pet gate 5/23/2012 4:49:36 AM
Very positive experience. Product arrived in a timely fashion and was exactly as described. Great product!
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
Kendy
Ordered on 4/15/2012
Flexi-Gate 5/6/2012 9:08:21 PM
This gate was exactly what I needed at a much cheaper price than I found on other sites. it was also delivered very quickly. Thank you
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
bugsman
Ordered on 4/17/2012
Moonlights Great 5/2/2012 3:38:56 AM
Fast shipping and great product! Received packaged in excellent condition. Would shop with them again.
PetSolutions Response:
Thank you so much! We appreciate the review.
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
sniper
Ordered on 4/8/2012
Stunner light 4/24/2012 7:37:40 AM
Fast and accurate
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
liz
Ordered on 3/22/2012
liz!s creations 4/12/2012 4:47:19 PM
they sent it real fast and I love them it is a great place to shop. Thankyou for your help. liz
  • Not answered
  • Not answered
  • Not answered
1 out of 1 people found this review helpful. Did you?
fatdog56
Ordered on 3/6/2012
pooper scooper 3/21/2012 6:05:00 AM
Arrived on time and works great.
PetSolutions Response:
Glad the scooper is working well for you, fatdog56. Thanks for the rating!
  • Not answered
  • Not answered
  • Not answered
Did you find this review helpful?
Page of 2
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.