- Email This Seller
Pillow Decor is a specialty retailer and wholesaler of decorative pillows and cushions. Our brand is grounded in the belief that we all have the need to surround ourselves with objects that satisfy our own personal aesthetic; objects that are as unique or as common as we choose. Our business is helping people decorate with pillows. We do this by providing our customers with the widest possible selection of high quality products, great customer service, and unlimited creative spirit.
Pillow Decor custom manufactures and sources its products from all over the world and is committed to offering the broadest possible selection of quality products at competitive prices.
For more information please contact us at email@example.com or toll free at 1-866-900-8488.
- Returns Policy
You may return all items sold by Pillow Decor Ltd. within 30 days of your invoice date. We will credit you your total purchase price less shipping and a 10% restocking fee. Your return package must be post-marked within 30 days of your order date. Please note that for orders that received free shipping, the initial shipping charges incurred by Pillow Decor will be deducted from the refund amount if the items being returned reduces your original order total to less than $100. Orders that are 'refused' at point of delivery will have outbound and return shipping charges deducted as well as a 10% restocking fee.
Pillow Decor does not cover your return shipping costs. Refunds will be issued upon receipt and inspection of the returned products.
We cannot issue any refunds or exchanges for the return of certain items, including:
- Any item that has a return post-mark dated after the 30 day return period.
- Any item that is not in its original condition or is damaged.
- Any item that has been exposed to pet hair, smoke or perfume
- Any custom made products.
PLEASE CONTACT US BEFORE RETURNING ANY ITEMS
If you would like to return any item(s) you must contact us to request a 'Returned Merchandise Authorization' number (RMA#). Please email us at firstname.lastname@example.org or call us toll-free at 1-866-900-8488 between 10am-6pm Monday to Friday (Pacific Standard Time). If you are advising us by email, please list the product codes and quantities of the items you are returning.
Please ship US returns to:
Pillow Decor Ltd.
Returns Dept. c/o IPS
1750 Grant Ave.
Blaine, WA 98230
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.