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Platinum Micro Group, established in 2000 and located in Southern California, is a premium online retailer of computer components, consumer electronics, and other products. Since its inception, we have acquired a wealth of experience, knowledge, and formed relationships with several of the leading manufacturers including Seagate, Lacie, Western Digital, and Samsung. We continued to expand our e-commerce business in 2007 by adding other marketplaces. Currently, our product selection has grown expansively to include mobile accessories, access control equipment, and licensing products.

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2,448 Reviews (83% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 321
Ryhlen S.
Ordered on 12/20/2016
not good delay in delivery cost busines time and money 1/10/2017 12:25:41 PM
i ordered the Hard Drive on December 20th was supposed to receive it within 3 to 7 business days. This SSD hard drive was needed to fix a computer so one of the employees at my business could work. instead i received the Hard Drive 1/9 a full 7 business days after i was supposed to and put me in a bind since i did not have a computer for the user to use. Was not happy with the promised shipping time and what was given when i contacted newegg for support they said they would investigate. and get back to me within 7 business days i told them was not acceptable i was then promised they would refund the money so i could order a new one and nothing was done. I am looking for a new site to use because of this experience.
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Barb T.
Ordered on 12/9/2016
1/7/2017 7:52:21 AM
Sent as ordered.
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American A.
Ordered on 12/26/2016
DO NOT recommend this seller! 12/30/2016 11:42:46 AM
I'm gonna make a list of all their problems
1. It took 4 DAYS to process my order. To me that is completely unacceptable. With newegg, it takes a few hours
2. According to newegg, my package has already shipped; however, I don't have a tracking number by UPS. This severely worries me.
3. I've read some reviews of this seller, and I wish I looked at some of the other sellers, even if this is the cheapest option.
With some of the reviews, some people have said that they ordered a product and got a completely different product (Ordered: 500GB Samsung SSD Get: 250GB Samsung SSD.) I've also read reviews that the item never showed up OR showed up severely damaged from no packaging. Consider another seller other than this one. I highly recommend it.
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Leonard W.
Ordered on 12/26/2016
12/28/2016 2:49:25 PM
I ordered an HGST Travelstar 7K1000 this past week and it arrived in just two days and very securely packed. The bare drive was inside a moisture barrier static protection bag packed inside a small bubble wrap envelope inside a small box inside a larger box surrounded by air bags. This was probably the best packed bare drive I have ordered in 10+ years.
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Ervi L.
Ordered on 12/2/2016
Unreliable 12/26/2016 8:00:51 PM
The seller did not use any packing material to send drives that got destroyed, then they refused to pay $10 ups pickup fee to return. They promised to send new drives asap after return, only to inform weeks later that they did not have any in stock. It took all in all 4 weeks for them to destroy 4 drives, make me wait and pay $10 to have nothing to look elsewhere to make a new order. Avoid this seller.
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William G.
Ordered on 12/1/2016
Item as pictured, but packing could have been better, and slow shipping 12/23/2016 6:42:42 PM
The Artic Liquid Freezer was exactly as pictures and described in the Newegg ad. My package arrived with some damage to the box. That means the packing material wasn't sufficient, or the store sent a package that was already banged around. The other thing was the delay in the package arrival. Everything else from that order arrived within 2-3 business days. This parcel took a full week to arrive.
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joshua c.
Ordered on 11/28/2016
Title 12/14/2016 10:14:02 AM
Product worked no problems.
no C/o anything from this seller.
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Anonymous
Ordered on 12/2/2016
No packing material used, drives destroyed and they refused to pay ups pick up fee to return 12/12/2016 11:37:17 AM
Their policy is: they did not use any packing material and to return the destroyed drives I have to either take my time to drive to drop off, or pay the $10 fee for their mistake + I have to wait m
Longer. How dare they!
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GEORGE B.
Ordered on 11/7/2016
SLOW SHIPPING; SELLER CHARGED RESTOCKING FEE FOR UNOPENED PRODUCT 12/6/2016 3:29:26 AM
I ordered this hard drive to replace a dead one in my laptop. The item was delayed in the shipping process causing the hard drive to be delivered almost 1 week late. I feel the shipping problem occurred after DHL handed the package off to USPS. It could not be tracked after package was delivered to USPS.

The package was returned to reseller unopened. Reseller charged a restocking fee which was totally unnecessary. This restocking fee caused me to have to waste my time challenging the fee. Newegg customer service issued a credit for the restocking fee.

I will still buy from Newegg, but I don't like the resellers' practices. I felt the restocking fee was unnecessary because the item was returned unopened.

By the time the package arrived, I had ordered another SSD from Newegg. I never opened the lost package and obtained a RMA
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Anonymous
Ordered on 11/30/2016
Fast shipping, fast service 12/5/2016 9:58:31 AM
Mistakenly ordered an item from PlatinumMicro.com that was incompatible with my system. Fast shipping, fast customer service, issued a full refund.
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Matthew W.
Ordered on 11/10/2016
Scythe SY1225SL12H 120mm "Slipstream" Case Fan 12/1/2016 12:10:53 PM
Good product and reasonable price. Came about 6-7 days after they processed my payment to newegg.

I would do business with this vendor again in the future.
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Donald K.
Ordered on 11/7/2016
11/29/2016 3:21:22 AM
If a seller is going to sell through Newegg they should match Newegg in the time it took them to ship the item I would have already had it if it had been sold and shipped by Newegg
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MARK H.
Ordered on 10/27/2016
Very responsive 11/4/2016 11:44:06 AM
Shipped promptly and satisfactorily. I had an inquiry re tracking number, and the seller responded promptly. Recommended.
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Joshua C.
Ordered on 10/12/2016
NEVER BUY FROM THIS SELLER 11/3/2016 4:50:30 PM
Product arrived defective. They never responded to return emails. Newegg claimed to reach out for me on their behalf but would not help. No return was ever possible. Now waiting on a charge back through my credit card dealer. Not only did the seller drop the ball but Newegg was just as terrible. Will not buy from either of them again. Thankfully my credit card company has my back otherwise I would have been ripped off with no recourse.
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Jake B.
Ordered on 10/19/2016
Great 10/28/2016 12:56:37 PM
My order arrived within a week and I had tracking info
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Anonymous
Ordered on 10/14/2016
Wow, that was quick! 10/18/2016 10:29:45 AM
- Would you recommend this seller to other people? Yes.
- What should other customers know about this seller? They ship via USPS and have some kind of pickup service from their storage facility. May add on a day.
- Was the product shipped fast and packed properly? Very much so! Ordered on Friday, got it Monday (Store in CA as am I).
- Did you receive good service from this seller when you contact them? No need to contact them.

Item was low priced and showed up quickly.
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Anonymous
Ordered on 10/6/2016
Recommended seller, with caveats 10/17/2016 9:05:26 PM
Items arrived when expected, securely packaged (inexpensive/unbreakable). I wasn't in a hurry to receive them, and thanks to earlier Newegg reviews, I knew a useful tracking number probably wouldn't be provided. If you want a high-value item shipped expeditiously, and would like to keep track of its location en route, I'd suggest going with a different seller; otherwise Platinum Micro gets the job done.
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John L.
Ordered on 9/29/2016
TOSHIBA DT01ACA200 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive 10/11/2016 3:16:37 PM
Had some issues with a slow delivery (at no fault of PlatinumMicro.com). Took a few emails to get my concern across but the PlatinumMicro representative offered to refund the cost if the drive did not arrive at the 2 week mark. The drive arrived before then.

PlatinumMicro.com scores the full "5 Eggs" because they provided as directed. Great work PlatinumMicro.com
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Anonymous
Ordered on 8/19/2016
DOA 10/4/2016 9:47:42 AM
Great Recovery time once I sent the product back!
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Caleb H.
Ordered on 9/17/2016
Messed up my shipping address 9/27/2016 2:50:31 PM
SUMMARY:
Package couldn't be delivered, was returned, and refunded.

THE GOOD:
When I called the seller, I was connected with a representative almost immediately and they quickly issued me a refund, which I did appreciate. No issues here at all.

THE BAD:
I ordered a ARCTIC Freezer Xtreme Rev. 2 CPU Cooler along with components to build two systems, and upgrade two others. This seller took longer than any other seller to charge my credit card and to actually ship my order out. Then, I received everything else I ordered in the same purchase, except the CPU cooler from this seller. They shipped it UPS SurePost, and when it was handed over to the USPS for final delivery the USPS was unable to deliver the package as addressed. The USPS returned the shipment the moment there was an issue; as is the USPS way.

THE UGLY:
I ordered the CPU cooler as an upgrade to one of my systems, along with several other components. Because it was addressed poorly and returned, I ordered the cooler again (this time from a different E-commerce site). Unfortunately this has delayed me completing my build for more than a week. So for now I just get to look at the parts that will someday make an awesome system as they sit on a table unused. And that makes me a sad panda.
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