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WD 4TB My Cloud Personal Network Attached Storage - NAS - WDBCTL0040HWT-NESN

Ships from United States. Most customers receive within 4-10 days.

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  • Back up files from all your computers
  • Upload, access and save photos and videos from your mobile devices
  • Stream to your DLNA/UPnP-certified connected TVs, media players and gaming consoles

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBCTL0040HWT

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years
  • Read full details
Ownership: 1 month to 1 year
Verified Owner
5/ 5
Very reliable. Fast

Pros: Easy to install.
Fast on my network. I had to replace router to bump from 2Mb to 10 Mb transfer.
Online access is easy.
I have one more drive connected to it via USB port.

Cons: Not 100Mb speed transfer.

Did you find this review helpful?
2/ 5
Bought, shelved, regret buying it.

Pros: - It's a network drive.

Cons: - Makes you use WD's software/webportal.
- I wanted a network drive, not some drive that requires me to use WD's software, which I can only imagine is full of security holes.

Other Thoughts: I purchased this over a year ago. I used it 1 time to back up a desktop and was so irritated that I couldn't just put it on my network without using WDs software that I immediately threw the thing back in its box and that's where it's been since.

I can't recommend this product as there are other options that are much better and this is the 1st purchase from New Egg where I was completely disappointed. :(

0 out of 3 people found this review helpful. Did you?
Manufacturer Response:
Hi Bryan,

Thanks for the time providing your feedback.

The My Cloud can be mapped for local file access and storage through Windows and macOS, and the unit’s Dashboard can be accessed from an Internet Browser to configure the device. Please visit the following links for more information.
“How to map a My Cloud or NAS device on Windows”: https://support.wdc.com/knowledgebase/answer.aspx?ID=2676
“How to map a WD network drive on a Mac”: https://support.wdc.com/knowledgebase/answer.aspx?ID=2686
“How to access the Dashboard on a My Cloud (single bay) device”: https://support.wdc.com/knowledgebase/answer.aspx?ID=13965

We maintain a website addressing frequently asked questions about the WD My Cloud with video tutorials and helpful tips for using and configuring your NAS device. We placed a link below for your convenience.
"My Cloud Support - Learning Center": https://goo.gl/9fvCCL

Our OS3 environment assists the user to add content to the NAS, backup Windows PC and Gallery or Camera Roll from your mobile device, along with access and share content remotely. Please follow the links below for more information.
"Recommendations on how to back up data": https://goo.gl/fCXBBV
"Adding Content to a My Cloud or My Passport Wireless Device Using the My Cloud Mobile App": https://goo.gl/kbfgVq
"Using My Cloud Mobile App Auto Backup Feature on iOS": https://goo.gl/kvHXbz
"Using the My Cloud Mobile App's Auto Backup Feature on Android": https://goo.gl/DNExvm
"How to manage files on a My Cloud device using MyCloud.com": https://goo.gl/BNRx76

If you wish to give the My Cloud another chance, we would like the opportunity to offer assistance. You can contact us and mention the support case below and we'll gladly work with you to provide a good overall experience.

Case Number: 062217-12115914
Need help? Please contact us at 1 (855) 556-5117.
Ownership: 1 week to 1 month
Verified Owner
3/ 5
Cannot access admin web interface from another subnet

Pros: Able to setup and install on the same IP subnet, but when I try to access from a wireless access point, which is in another IP subnet access was denied. Tech support confirm that I had a 1st gen My Cloud and I would not be able to access from the wireless subnet. I was still able to map a windows drive to a share that I created, but I need to access a computer on the same IP subnet to add a user or create another share. Tech Support tells me this problem is fixed with the 2nd gen My Cloud.

Cons: No admin web access from another IP subnet

Other Thoughts: If your network has multiple IP subnets, check that you are getting the 2nd Gen product.

Did you find this review helpful?
Manufacturer Response:
Hello Michael,

Thanks for sharing your concerns with us. The singly-bay My Cloud is our entry level Network Attached Storage (NAS) device intended for home and small office environments within a single network topology. This feature, Cloud Dashboard, is available and can be enabled on the multiple bay units. If you have any questions, our support staff is at your disposal. Please use the case number below as a reference for direct assistance.

Support Case Number: 052217-12045912
Need Help? Please contact us at (855) 842-5370
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great Product, Easy to setup and to use.

Pros: Easy to setup and to use.
Nice to have another storage device to store not only my computer pictures, but automatically backup my phone pictures and docs as well.

Cons: Single drive

2 out of 4 people found this review helpful. Did you?
2/ 5
Worked Great for about 2.5 Years

Pros: -Setup was easy, I connected it to PCs, Macs, and Ipads on my home network.
- Storage was enormous, more than enough for my needs.

Cons: - Unit failed without any warning after two and a half years. I am now looking at a couple of hundred dollars to recover the data from the drive.

Other Thoughts: Based on this i am not sure if I could reccomend to someone. If I was sure there was nothing on the drive that I would ever need again I would just bin it. But I put a lot of stuff on it and I am afraid that some valuable data might be on there.

5 out of 7 people found this review helpful. Did you?
Manufacturer Response:
Dear Michael,
It is unfortunate to hear about the untimely malfunction of your My Cloud; we understand how trying it can be to potentially loose data.
We would like to follow-up with you on this review to investigate and troubleshoot the drive to determine if the data can be accessed again and retrieved, while resolving this experience with a positive resolution. Please contact us by email or phone and ne sure to mention your Newegg details with the first agent you speak to so we can connect you with a product specialist.

Need Help? Please visit the link below for further assistance or contact us at 1(800) 275-4932
https://wdsupport.wdc.com/sfdc/case.aspx
1/ 5
Disappointed and frustrated, do not buy until they work the bugs out

Pros: I can't think of anything. Slow. Bought two 4TB My Clouds and can only say hard drives inside seem to be OK despite the fact these things run hot, never sleep and no instructions on how to remove a backup and start over.

Cons: - No way to remove a backup once the drive gets full. WD instructions for WD Smartware is useless and WD knowledge base only suggests a way for Dual (Mirror) drives, not single drives.... and warn you shouldn't try to reformat the drives.
- No problem with formatting/erasing Seagate Cloud’s, or there USB externals backups, only Smartware backups... what’s WDs problem?
- I’ve had issues with both WD My Cloud and My Book versions removing old backups, but at least the MY knowledge base says it’s OK reformat My Books using WD Tools, not My Cloud though.
- No way to make them sleep, like Seagate’s, My Books why do My Clouds never sleep?? These My Clouds run in the high 45C all the time at idle, 60C when backing up (probably hotter since you can only measure the temperature leaving the case.
- Every time I use them (once a week to backup) their static IP disappeared, maybe it’s the weekly firmware update, What the hell is that about!!

Other Thoughts: - Need to make a decision to rip the HDs out of their enclosures and invalidate the warranty and reformat and use then in an external docking station.
- Expensive for fill-once archive solution without instructions to resolve deleting backups and sleep, slow. Backups are 1/4 the speed of USB 3 externals (WD and Seagate), 24 hours + for what should take 6 hours.

5 out of 8 people found this review helpful. Did you?
Manufacturer Response:
Greetings Ron,
Within the WD SmartWare there is an option to modify the backup settings to only include one version of each file; by defaults this setting is 5, which could cause a backup to be larger than expected. If you prefer to have a live copy that reflects what files are actively on your computer, we recommend using the provided WD Sync software. This will remove, modify, and add files as you perform these actions on your computer, while not keeping multiple versions of the files on the drive.
“How to use WD Sync to sync data with a My Cloud storage device”: http://support.wdc.com/KnowledgeBase/answer.aspx?ID=11395

You do have the ability to erase the data and settings stored on the My Cloud by performing a Full System Restore and including the option to remove the data.
“How to restore a My Cloud device to factory default settings”: http://support.wdc.com/KnowledgeBase/answer.aspx?ID=14141

It is strange to have a Static IP be removed from the My Cloud’s Dashboard settings applied by the Admin, or if your router somehow does the same from a DHCP reservation, unless you perform some form of a reset. If you have not assigned a Static IP to the My Cloud through the Dashboard, we have provided a link to help you achieve this.
“How to configure a My Cloud or My Cloud EX4 drive with a Static IP”: http://support.wdc.com/KnowledgeBase/answer.aspx?ID=11384

We would appreciate the opportunity to look into this further with you. You can reach us below and mention your Newegg review.

Need Help? Please visit the link below for further assistance or contact us at 1(800) 275-4932
https://wdsupport.wdc.com/sfdc/case.aspx
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great experiance again !

Pros: Well, i decide to purchase another NAS made by WD based on my personal experience with My Book Live that I bought about 2,5 years ago. By the way, My book live works flawlessly since day one I got it . Period. For those that think they bought Google server are greatly mistaken. This little server works perfectly in the home environment. There is enough of horsepower to stream simultaneously decent HD quality movies to 2-3 devices without any hiccups. Period. All you have to do is get decent AC router and use provided network cable to connect it. I do not use any extra WD software on my PC , because simply there is no need. Just go to my network settings In Win 7 ( in my case) and create shortcut to the drive on the desktop. In my case, it always works 100% to get to the files I need. This includes both NAS drives I have at home. When it comes to remote access to the drives ( outside my home network ) It seems to me that service provided by WD is definitely sufficient for the money that I invested into the home storage. Once again if you need greater DL/UL speeds pay $$$ for pro cloud service. Period. There is also a way to tweak these drives with getting alternative firmware. However I have no intention to improve the performance simply just because I do not think there is need to do that. Keep good work WD !

Cons: I put about 2 TB of data on the new NAS . It took about 16 hrs to do that ( not bed at all ) My concern is that thanks to relatively slow CPU and 256 megs of RAM it takes a long time for that little baby to index all the data stored on the new drive which means the drive stays on for most of the time. However I noticed that the drive tends to go to sleep mode more often then in the first few days after the purchase. My guess is it will take additional couple of weeks for the HDD to go to sleep mode on a daily basis. Anyway that was the case with My Book Live that I have.

Other Thoughts: Do not be fooled by many negative reviews. Buy it !

8 out of 8 people found this review helpful. Did you?
1/ 5
RUN, don't walk, RUUUUN!!!

Pros: There's a 4TB hard drive inside. Maybe you can remove it, reformat it, and stick it in a proper NAS that works.

Cons: Pretty much everything. It's almost hard to pick something to begin with.
- Absolutely pathetic transfer speeds due to a lack of Gigabit Ethernet.
- Absolutely pathetic transfer speeds over USB (what they actually suggest you do for large files).
- The desktop app forgets the IP of the NAS even if you set it to a static IP.
- Usage for each shares shows as 0KB even when the drive is almost completely full.
- Disconnects for no reason at all.
- Cannot for the life of me get the web-UI to work unless I first hard reset the NAS. After that it takes about 10 minutes for it to figure out it's a NAS again.
- Once you finally get the web-ui to load, it takes FOREVER to do anything. I just now clicked on a help link and it took 15 seconds to pull it up... and it's just text.

Other Thoughts: I can't remember the last time I gave something 1 egg. This product is THAT bad. If I had known then what I know now, I would have just saved the money for a Synology or Drobo. They are well worth the extra cost. If you're tech savvy, maybe FreeNAS would be an even better option. Either way, even the most novice of user would be better served by something... anything... else.

7 out of 16 people found this review helpful. Did you?
Manufacturer Response:
Greetings Ryan,
We thank you for your feedback you have provided to us on your experience with the My Cloud.
The My Cloud is provided to you with a Gigabit connection, but when trying to take full advantage of this connection it is important that you are also using a Gigabit interface with your computer and on your router via Ethernet. The following link has some suggestions and best practices to optimize performance with the My Cloud and your connected devices.
“When transferring large files to or from a WD NAS device, performance may be slower than expected”: http://bit.ly/21pccZS

Please ensure you are running the latest firmware version on the My Cloud to provide optimal compatibility and availability of the provided features in OS 3.
“How to upgrade a My Cloud device to My Cloud OS 3”: http://bit.ly/1oA1tNQ

Typically, the Desktop App is used for accessing the drive remotely, and given your current concerns we advise mapping to the drive directly on your computer through your Operating System’s File Explorer.
“How to map a My Cloud or NAS device on a Windows PC”: http://bit.ly/1S056Zq
“How to map a WD network drive on a Mac”: http://bit.ly/1XLrqGo

In place of using the desktop App, for remote access we provide the use of Web Files through a browser coupled with WD Sync for keeping the files on your computer synced with the My Cloud automatically.
“How to access a My Cloud device through Web Files”: http://bit.ly/1oFX0Kc
“How to use WD Sync to sync data with a My Cloud storage device”: http://bit.ly/1WHr9mX

Should you require any assistance or further feedback with your concerns or the above recommendations, please feel free to contact us directly at the below information and mention your Newegg review with the first agent you speak to.

Need Help? Please visit the link below for further assistance or contact us at 1(855) 556-5117
http://bit.ly/18IaCvD
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