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Ooma OOMATELO2 Free VoIP Home Service (Telo 2)

Ships from United States. Most customers receive within 4-10 days.

Sold and Shipped by NETCNA a-seller

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  • Free U.S.calling* (Pay only applicable taxes and fees)
  • Low-cost international calls
  • Bundled Features: Voicemail, caller-ID, call-waiting
  • 911 Alerts
  • Easy setup

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Ooma OOMATELO2 Free VoIP Home Service (Telo 2)
Ships from United States. Most customers receive within 4-10 days.
  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Ooma "OOMA TELO 2" Free VoIP Home Service

Overview

Ooma

Ooma Telo Free Home Phone Service

The Ooma Telo allows you to call anywhere in the U.S. for free - after purchase of the Ooma Telo all you pay is applicable taxes and fees. The Telo is easy to set up and even easier to use. Simply connect the device to your high-speed Internet and then to your existing phone. You don't need to use a computer or wear a headset to make and receive calls. In fact, your telephone will work as it always has, just without the costly monthly bills. With the Ooma Telo, you'll be calling and saving money within minutes.

Ooma

Free Calls in the U.S. and Low International Rates

With its sleek design and enhanced calling features, the only thing that's not impressive about the Ooma Telo is the price tag. The Ooma Telo allows you to enjoy free calls within the United States and low international rates, resulting in savings on your phone bills.

Easy Installation with Your Existing Phones

The Ooma Telo has been designed for intuitive and easy installation: simply connect it to your router and your existing home telephone. Most customers are connected and making calls in less than 15 minutes. If you've got any questions, the Ooma support site is loaded with dozens of articles, diagrams, tips, and friendly help.

Ooma

Get Peace of Mind with 911 Alerts

Going out shouldn't be cause for concern when you leave your kids with a babysitter or when you're caring for a loved one. Gain some peace of mind with 911 Alerts. If anyone dials 911 from your Ooma phone, we'll immediately send a text message to your cell phone letting you know. You'll instantly be alerted that there's a problem, and can respond to the situation appropriately.

Port Your Existing Phone Number

For a one-time fee, Ooma gives you the option of retaining your current telephone number. If you prefer to change numbers, you can choose a new number in almost any calling area in the US at no extra cost.

Exclusive Web Portal
My Ooma is the online command center for your Ooma system. You can check your voicemail and call logs, configure your preferences, upload your Contact List, update your 911 address and much more. Access My Ooma anytime and anywhere that you have an Internet connection, even from your mobile smartphone.

Ooma

Crisp, Clear Voice Quality with No Dropped Calls
PureVoice HD technology allows Ooma to deliver clear audio even when substandard calling conditions exist. It includes:

Advanced Voice Compression: Ooma uses an advanced voice compression algorithm that consumes over 60% less bandwidth than standard VoIP technology. That leaves you with more bandwidth for your other online activities, and increases the likelihood that your voice traffic will be delivered.

Wire-speed Quality of Service: Even though Ooma uses only a fraction of the bandwidth of standard VoIP technology, those packets need to arrive without delay for optimal quality. The Ooma Telo prioritizes voice packets without slowing down the rest of your network. This way you can enjoy crystal clear calls even as you're uploading your latest video clips.

Adaptive Redundancy: Network packet loss is the enemy of VoIP - dropped packets can cause voice to sound stuttered or garbled. The Ooma Telo detects packet loss on your Internet connection and automatically sends redundant packets to boost the clarity of your phone call.

Encrypted Calls: Ooma takes your privacy seriously. We leverage the same encryption technology that governments use to protect classified data to protect your conversations. This makes Ooma even more secure than the traditional landline.

High Definition Technology: HD Voice technology doubles the fidelity of your phone calls by capturing twice the speech information of a standard voice call (yes, that even includes your landline). When you and the other caller both use an Ooma Telo Handset or other HD compatible phone, your voice will sound more natural than ever.

Ooma

Sophisticated Technology Meets Elegant Design

The Ooma Telo is a small, always-on, network-managed, secure Linux computer packed with processing power to keep your calls clear and reliable.

Ooma is a full router capable of prioritizing voice data and directing traffic to ensure the most reliable phone service. Features include:

  • USB port supports Wi-Fi and Bluetooth accessories and provides future expansion opportunities.
  • Built-in speaker provides you the ability to screen calls prior to answering.
  • Touch sensitive keypad provides one-touch access to Voicemail and other frequently used features.
  • Built-in DECT 6.0 supports optional Ooma HD2 Handsets and Ooma Linx remote phone jacks for superb sound, security and range.
  • Built-in dual 450MHz processors and 1Gbyte non-volatile memory provides the power for Ooma PureVoiceTM, including HD Voice and Adaptive Redundancy for a more natural sounding voice without stuttering or interruption.

Requirements

  • High-speed fixed-line Internet connection (cable, DSL, fiber-optic)
  • 256Kbps upstream network speed (384 Kbps recommended)
  • Corded or cordless home phone, or optional Ooma HD2 Handset
  • Intended for residential use only

Technical Details

  • Works with any corded or cordless phone; easy installation with no computer required.
  • Includes voicemail, caller-ID, call-waiting, 911, and many other calling features
  • Includes everything needed for installation
  • High-speed Internet, online activation, and credit card required.

What's in the Box

Ooma

Learn more about the ooma OOMATELO2

Model

|
Brand
Ooma
Model
OOMATELO2

Type

|
Type
Wireless VoIP

Spec

|
Dimensions
3.10" x 8.40" x 10.50"
Weight
2.00 lbs.

Features

|
Features
Free U.S.calling (Pay only applicable taxes and fees)
Low-cost international calls
Bundled Features: Voicemail, caller-ID, call-waiting
911 Alerts
Easy setup
Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details
5/ 5
Wonderful, after some expected teething pains

Pros: Very low cost land-line like VOIP service. Absolutely reliable except for during an extended power failure when my UPS battery was used up. It uses negligible bandwidth requirements on the internet connection -- hardly any data bandwidth up or down even during a call. Clean and brilliant sound at both ends of the call.

Cons: It is mandatory that you provide a high QUALITY internet connection with only modest speed requirements. Speed is not the issue here. Low ping rates, low jitter and no dropped packets are highly desirable.

If you slave this unit behind your router, you must use a router that can give the OOMA Telo the highest QOS priority. They prefer (naturally) that you slave your WiFi router to the OOMA Telo, and this works fine. The Telo is a basic wired router in it's own right. But the Ethernet connections on the Telo are only 100 Mbps, not Gigabit as my router and modem are. This is a potential bottleneck if your ISP service speed is high enough.

Other Thoughts: I can't talk about this $10 mandatory charge thing except that I never saw it -- I set it up in spring of 2015. I never accepted the "premier" service. I only pay about $5 a month for state and local taxes and fees and that's all I've ever paid monthly to OOMA. The one time $40 fee to transfer the phone number and the initial purchase price of the Telo device are the only other charges I've ever paid.

Sourceforge has an excellent speed-test to help you determine ISP service suitability for VOIP. This test consistently rates my MOS at 4.4 out of 5. The MOS rating is the most important rating here for VOIP service.

I expected to have teething pains, and I did. First, the ISP service, though plenty fast enough, wasn't up to VOIP quality. It took me some time, research and interfacing with Comcast Xfinity to get this right. But, in fairness, they did good work and it's fine now. I own my own Arris SB6183 cable modem and a quality ASUS 802.11ac router.

After the ISP was straightened out, I still had undesirable stuttering -- particularly detected by people we were talking to. One call to OOMA support, the guy ran some tests from his end, determined that he could make some parameter changes, and everything improved immeasurably.

After the OOMA service was good and stable, we transferred our old POTS service phone number to the OOMA service for $40 without any problem, and then canceled the POTS service entirely.

We save a lot of money every month. I'm pleased, and our OOMA is wife approved!

1 out of 1 people found this review helpful. Did you?
5/ 5
Works Great and Easy Setup

Pros: 8-20-16 Update:

I have had this for almost 2 years and find it to work well for the most part. It isn't perfect and sometimes the voice quality is not great, other times it may drop your call midstream, especially one that you have been talking for a while. It is unknown if there is some Ooma limitation built in to throttle things back after so many minutes or if it is Cox messing around with me since they sell their own phone service for a hefty price and Ooma runs counter to their interests. Hard to tell which one may be the issue, perhaps it is a joint effort.

Most of the time the Ooma works perfectly, but not always like a land line does, but the trade off is you only are paying a few bucks a month in taxes and fees. For me it works well enough to not want to revert back to a land line and those much higher charges, plus most everyone has a cell phone as well.

Concerning having to supply a credit card to get it activated initially, that was used for paying the monthly tax/fee charge as I decided not to keep the additional services after the initial 30 day trial. It isn't a big deal and it would probably cost them more to bill you each month for $3.82.

Overall it works well, but doesn't achieve the 100% reliability of the old land line phone, however the occasional minor inconvenience is offset by saving hundreds every year.
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Got this on sale and went onto their website and was able to activate it and choose a new phone number, as I wasn't in love with my old number enough to pay 40 bucks to port it. It took a while for it to perform a firmware update, but once it finished it connected up and call quality has been excellent. My broadband (Cox) is theoretically rated at 50 Mbs but never hits anywhere near that but there haven't been any problems with streaming a movie, having a couple of PC's connected, and using the phone so I didn't have to go in and play around with the QOS and allocate extra bandwidth for the phone.

The dial tone is weird, but it makes and receives calls like the old POTS with no drops or people unable to hear you. Not sending out almost 40 bucks a month is a big plus. I am using my same old Panasonic wireless phone that I have had for some time and everything works the same as when it was connected to a land line. There are a lot of options for how you might want to have the Ooma set up, but I just went with the basics.

Getting it activated was a breeze and just had to fill in the information, set up an ID/Password, and provide my address which is needed for the e911 and also for the credit card that you need to keep on file. I can only hope that they value my privacy and identity as much as I do.

Cons: None to report at this time.

Other Thoughts: I debated going with something less expensive to try VOIP out but systems like BasicTalk seem have a number of detractors and although the unit only costs 10 bucks it has a recurring charge of 10 bucks monthly so the upfront cost of the Ooma ends up being about a year's worth of subscription to BasicTalk, but after that you're not paying anything except the taxes and fees which you also would be paying with BasicTalk.

A number of folks have reported that their BasicTalk units died an early death and didn't always work well and dropped calls. There are many factors around your broadband provider and service that can affect performance so it is hard to tell sometimes.

So far so good, and if the unit holds up for several years then it will be great. The premium service offers some nice features, but I don't know if I want to keep it as I only need the basics and like the idea of not paying a monthly charge for things that I don't really care very much if I have them or not. Ooma for personal use isn't unlimited use, but at 5000 minutes a month it is pretty close (> 83 hours).

Unit runs only mildly warm, certainly much less heat than many modems or routers and hopefully this will contribute to a long lifespan.

1 out of 1 people found this review helpful. Did you?
1/ 5
Ooma is a huge disappointment

Pros: Really nothing positive to say (read other reviews on the Internet). Thought it would enable free phone service after buying the device. In reality it is more expensive than many other options.

Cons: Bought the Ooma device, and noticed it wanted a credit card to activate. You are forced to sign up for the premium service for $10 a month, and no way to opt out before activation. It is advertised as "Free" phone service, but in reality the supposed "Taxes" you pay are more than double the cost of Magicjack, and more than many other voip options. Ooma does not tell you up front about the nearly $5 a month tax fees that you don't have to pay with Magicjack. I think Ooma owners should consider a class action suit, because this was supposedly a free to use device in the past. Ooma won't give you a breakdown of these "Taxes", and they are apparently paid to Ooma, not directly to local government. Absolutely terribe device and service, wish I had never ordered it...

Other Thoughts: Very poor customer service. They were unable to explain the tax breakdown, why they charged these fees when Magicjack does not, and essentially could not answer any of the questions I had. They could not tell me why there is no way to opt out of the premier service that costs $10 a month. If you read reviews on the Internet apparently many people have had to cancel their credit card in order to stop these automatic payments since they found it impossible to get Ooma to stop charging them. It reeks of a scam to me.

3 out of 9 people found this review helpful. Did you?
Ownership: 1 month to 1 year
Verified Owner
1/ 5
OOMA Telo 2 Experience

Pros: Easy to setup. Call quality to other OOMA users was exceptional.

Cons: For me, the service has been totally unreliable/inconsistent.

Other Thoughts: Based on recommendations of friends that are successfully using OOMA service, I purchased a TELO 2 and took delivery in the first week of March 2016.

I’ve not posted a review prior to this as I believe a customer should give a company an honest chance to “make things right” when there are problems. Well, if they can’t get it right after close to two months, it’s time to say something.

It’s now the end of April and I have yet to have consistent/reliable service. I can dial the same number 5 times and the call “might” go through once. The other times I: 1) get dead silence, 2) get a message that says I’m not allowed to make long distance calls when the number I’m calling is in the same area code as my number, 3) have been joined into other people’s calls. Yes, I could hear both sides of a conversion in a foreign language, 4) get a recorded message that says “one, two, three, four”. Could you imagine having to rely on this if I had to make a 911 call? Forget it!!!

I’ve been working with OOMA’s 3rd level Technical Support now for pretty much the whole time that I’ve owned it (I’m a very patient person). But my patience is wearing thin.

OOMA has tried replacing the hardware. That didn’t fix it. They’ve made carrier routing changes. That hasn’t fixed it. Then they “suggested” that maybe it’s my network. Well, that is possible except that I also have Vonage service and have never experienced a single problem with it in the 10 years that I’ve had it (no, this is not meant to be a plug for Vonage). I’ve also run specialized tests to look at network characteristics that impact VoIP performance (jitter, packet loss, MOS, etc). All test results indicate that there is no problem with my network or my Internet connection. Seeing as I have a fiber optic connection, I even tried 500Mb Down/100Mb Up bandwidth with no improvement to my OOMA service.

As I have indicated countless times to OOMA, I really, REALLY want this to work. The system has some very nice capabilities when you subscribe to their Premier Service. And when I am able to have a call go through without incident, the call quality is generally very good. And, based on my findings, when you call another OOMA user, the quality is amazingly good.

What is gnawing at me is the inability to speak with anyone in a Management position. After being as patient as I’ve been, I think I deserve the ability to discuss my experience with a member of their Management Team. Even though I’ve asked, the requests seem to fall on deaf ears.

In OOMA’s defense, they’ve recently offered to purchase the hardware back from me and reimburse me for my Premier subscription. While that’s not what I want, I might have to accept it and move back to a landline from the local phone company.

And, for those wondering, while Vonage has provided extremely reliable service, I have some reservations over the security of their system. OOMA is not totally secure either, but it appears to be better than Vonage.

It is my most sincere hope, if you decided to purchase a Telo, that you have better luck than me.

3 out of 3 people found this review helpful. Did you?
5/ 5
OOMA Telo

Pros: Works as well as Comcast xfinity phone service we had.

Cons: Didn't have any issues whatsoever.

Other Thoughts: Won't work with ADT.
Also you can turn off the blue light on Telo by holding down the rewind on front. Someone said you couldn't dim but you can turn off.

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
5/ 5
Love this product!

Pros: - Low monthly bill
- Works exactly as advertised
- Phone calls are clear
- Ability to dial 911

Cons: - Upfront cost is high, but you easily make that back with the low monthly payments.

1 out of 1 people found this review helpful. Did you?
Ownership: more than 1 year
1/ 5
Horrible customer service

Pros: Cutting the cost if changing service from phone companies.

Cons: Horrible customer service which does not care to resolve the issue and themselves causing more problem. Use Google Voice instead and don't pay monthly charges and avoid horrible customer service which is a waste of time.

2 out of 3 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
An improvement over the Telo1

Pros: Simple to use, no delays during calls, better processor, reasonably priced.

Cons: No dimmer for the lights!! The Telo1 had a feature to dim the display so it doesn't light up the whole room at night... why not the Telo2?
The registration process can be a pain if you already have an Ooma account, the easiest way to do this without changing any of your settings is to use their support chat feature.

Other Thoughts: We had a Telo1 for 2 years & loved it, but experienced constant delays during calls - when you talked, the other person on the phone did not hear what you just said until a few seconds later. The Telo2's stronger processor seems to fix this problem. Even when I talk to my son in Alaska, conversations come across in "real time'.

2 out of 2 people found this review helpful. Did you?
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