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ASUS Notebook, B Grade Scratch and Dent Q400A-BHI7N03 Intel Core i7 3rd Gen 3632QM (2.20 GHz) 8 GB Memory 750 GB HDD Intel HD Graphics 4000 14.0" Windows 8 64-Bit

REFURBISHEDnewegg

This means the product was tested and repaired as required to meet the standards of the refurbisher, which may or may not be the original manufacturer. Any exceptions to the condition of the item outside the manufacturer’s information should be provided in the listing, up to and including warranty details.

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Marketplace Seller
  • Intel Core i7 3rd Gen 3632QM (2.20 GHz)
  • 8 GB Memory 750 GB HDD
  • Intel HD Graphics 4000
  • Windows 8 64-Bit
  • DVD±R/RW

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews


Learn more about the ASUS Q400A-BHI7N03

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 90 days
  • Limited Warranty period (labor): 90 days
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Ownership: more than 1 year
Verified Owner
4/ 5
great machine

Pros: fast
great anti-glare screen. no IPS, but good quality, and no annoying reflections
extremely fast with an SSD :)
good battery life (i get 6 hours)
great size - the screen has small borders, this laptop is the size of some other 13 inch laptops

Cons: not very light
viewing angles - i would have loved an IPS screen

Other Thoughts: no regrets. ideal size, quite portable. (i have a 15.6 inch, which is a monster compared with this.)
update after four years of ownership:
it stopped charging battery. i bought new battery, didn't help - seems like a motherboard issue.

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Ownership: 1 month to 1 year
Verified Owner
2/ 5
Good Computer but doesn't last

Pros: Great computer and did well with every I threw at it until yesterday

Cons: Motherboard failed.... had less than one year.

Did you find this review helpful?
Manufacturer Response:
Dear Valued Customer,

ASUS products are build to last. I apologize if the laptop failed to work properly in less than a year, which is an isolated case. Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and write down service# N150398711 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
2/ 5
Asus Laptop

Pros: Speedy, decent graphics card for low end gaming, overall nice build

Cons: top scratches easily, very dim/dull monitor, does not come with a Windows install CD, kept freezing, finally died after 9 months

Other Thoughts: Had problems from the get-go, never buy another refurbished unit without a warranty. If it sounds too good to be true it probably is. Unit kept freezing up multiple times a day, died 9 months later wont charge, most likely motherboard issues.

Did you find this review helpful?
Manufacturer Response:
Dear Valued Customer,

I apologize for the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, these are isolated cases. ASUS provides 90-day warranty coverage for the refurbished laptop. Normally, the laptop doesn't come with a WINDOWS recovery disks but an external USB drive can be used to create your own backup image to restore the system to factory settings, in the event WINDOWS crashed and is no longer bootable. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140831403 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: more than 1 year
Verified Owner
2/ 5
Lasted a year

Pros: Performs all functions that I required of it, tough and nicely portable.

Cons: Shuts down regularly now on its own. No warning, not hibernating, not sleeping, shuts down. Requires restart, slows down everything I am trying to accomplish. Trackpad has always been difficult to work with, but I manage.

Other Thoughts: Perhaps should have used more caution when making purchase. First item purchased from elsewhere (same model) was returned due to consistent self shut downs. This one is now coming in to its own by transitioning from once a month shut downs to every other day. Can't go on like this, all my other major brand laptops have functioned flawlessly for years. Thankfully ASUS makes good Nexus devices.

Did you find this review helpful?
Manufacturer Response:
Dear Mr. Danny N.,

I apologize if you are experiencing random system shutdown with the laptop. In order to improve system stability and resolve the random shutdown related issue, please install all recommended WINDOWS Updates and upgrade to WINDOWS 8.1 before using the system. If the problem persists, please try to run System Restore in order to revert it the last known good configuration. If you need further assistance, please email me at cl-rodel@asus.com and write down service# N140831565 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
1/ 5
Bios Locked Wont Boot - Asus wants $130

Pros: I like it and used it 10 times.

Cons: Tried to update Bios and now the bios is locked and computer wont boot to anything but bios. Cant update the bios either. Cant Boot from DVD or USB.

Other Thoughts: Just think there has to be a way to unlock the bios to install previous versions to unbrick the laptop. bought it 1/28/2014 and already no good.

1 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Dear Hermio,

It's great to know that you are liking the laptop. I apologize if the BIOS was locked and there's no way to unlock this except to send it in for service. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3558944 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
1/ 5
No good buy

Pros: It's not too slow for the money

Cons: At least this was NEVER a good buy for myself. The audio headphone jack is broken, and I reinstalled Windows 7 only to find that neither NewEgg nor Asus provides the drivers for Windows 7. Their customer services were just not helpful at all. Computer is slow for the money, and I just don't like this computer at all.

Did you find this review helpful?
Manufacturer Response:
Dear Valued Customer,

I apologize for the inconvenience this may have caused you. The laptop was only released in the market with WINDOWS 8. We don't provide drivers or support for WINDOWS installation. If you need further assistance, please email me at cl-rodel@asus.com and write down service# 3537875 on the subject line.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: 1 week to 1 month
Verified Owner
1/ 5
Great laptop, but ASUS is headache to deal with

Pros: Great price. Great size and speed. I love the laptop, but...

Cons: It would randomly shut off every now and then. I was talking to my buddy who has the exact same laptop (he bought his brand new from the electronics store) and he has been experiencing the same exact problem with his. So WARNING!!!
It would be fine if they took care of their mistakes, but ASUS is a headache to deal with. I called them to utilize my "90 repair warranty" and they said that my warranty expired on March 3rd (about 30 days after I bought it) so I have to jump through all these hoops to send them PROOF that I bought it not long ago and it is still under warranty and they are super slow with responding to me. Heaven knows that once I get it to them, they won't charge me for the service or make me pay for shipping costs or any other stuff they think up.

Other Thoughts: If you don't want a headache, don't buy this computer. That is the conclusion that I came up with.

Did you find this review helpful?
Manufacturer Response:
Dear Valued Customer,

Thank you for choosing an ASUS product because of the great price, size and speed. I certainly understand your concern about the random shutdown related issue. In order to improve system stability and performance, it is recommended to install all recommended WINDOWS Update and upgrade to WINDOWS 8.1. Should you need further assistance, please email me at cl-rodel@asus.com and write down service# 3537915 on the subject line.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: 1 month to 1 year
Verified Owner
3/ 5
Asus Computer

Pros: Fast computer at a cheep price

Cons: The plug a problem. Unless it is position a certain way it will not charge.

0 out of 1 people found this review helpful. Did you?
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  • New : This means the product will ship as received by the manufacturer, sealed, with all advertised components, and with the manufacturer warranty.
  • Refurbished : This means the product was tested and repaired as required to meet the standards of the refurbisher, which may or may not be the original manufacturer. Any exceptions to the condition of the item outside the manufacturer’s information should be provided in the listing, up to and including warranty details.
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