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DOA. Acer's support is truly non-existent. The case is not readily opened by any stretch of the imagination (probably voids some warranty. I did find that having a power cable connected to the SATA HD seems to help for some reason. Acer assemply seems shoddy at best
For the price, you get what you pay for - though I would much rather have gone with the Dell Vostro 420 for the same (or even less) money (if you align Dell's sales just right) At least that's a system with GREAT documentation, a case that opens, and from a company I trust. (Only went with the Acer due to organization mandate for this project)
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