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Useless with USB 3.0 12/26/2011
This review is from: VANTEC CB-ISATAU3 NexStar SATA/IDE to USB 3.0 Adapter - 2.5"/3.5"/5.25"/SSDs
Works fine when using a USB 2.0 port.
When using USB 3.0, I'm having the exact same issues as Tekpal. At first, it detects the drive and works fine, but after anywhere from 30 seconds to a few minutes, the external drive is no longer accessible.
I've been using USB 2.0 versions of these adapters for a long time without any issues. I bought this USB 3.0 adapter for the additional speed, but it appears to be useless when using a USB 3.0 port. But no problems when you use a USB 2.0 port. I'm wondering if there's a design flaw, especiallty since Tekpal has the exact same issue.
I already checked the Vantec support webpage and there's nothing helpful there. So I'm going to call their tech support line tomorrow to see if they can help resolve the USB 3.0 issue.
I am deeply sorry that your product is not working properly. There is a small amount of CB-ISATAU3 that had the problem you described, which has since been fixed. Please contact our support team so we start your RMA process at firstname.lastname@example.org.
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